Website: http://www.holidayswales.co.uk
Will definitely return again soon , what a gem . Was spotlessly clean and had everything we need for a lovely long weekend. They thought of everything from the hot tub to the wood burner deco to a high standard . Thank you was perfect xx
We stayed at Langland bay lookout for my husbands birthday with our children. It was such a peaceful and relaxing spot, not to far (by car) to be able to explore the beautiful beaches and cliffs of Wales. Honestly some of the most beautiful places I’ve ever seen. The cabin had everything you could need for your stay and the hot tub was perfect after a long day walking to relax. Our boys would have lived in there if they could! My only slight complaint is the booking was for four of us, and we were only provided two of things, two towels, two chairs at the table, two bath robes. But the own...more
We had a lovely weekend stay at Wilder retreats. The hosts were very helpful and welcoming, they even went out of their way to help light the the wood burner hot tub. I would recommend anyone to stay here.
We had a lovely stay at the Granary, the house was beautiful very well kept and to a high standard. We spent our time as a family celebrating New year here it was quiet and relaxing, just how we wanted it to be.
Definitely recommend this property to all,it was clean and had all the facilities you would need for a short break, washing machine, dryer,dish washer and very good wifi. We all throughly enjoyed our stay and are booking again for Christmas. The hosts were excellent and looked after us very well.
Excellent value, clean property with breathtaking views, great park for the kids while the adults enjoyed the hot tub would highly recommend
We have just stayed for a week at bryncylla and we loved every minute!!!! We were celebrating my husbands 40th birthday and it was the perfect setting. The owner is really friendly and welcoming. Gwyneth was so kind and thoughtful, she arranged a balloon and a beautiful welcome pack for us. The views, birds and peaceful environment are wonderful, and experiencing them from the hot tub was the best!! The cottage has everything you would want in regards to the facilities and accessories. We had a wonderful week and there are lovely places to visit nearby, although the cottage itself is en...more
An amazing stay..the place was lovely and clean. We had just planned a few days of rest and relaxation and that’s exactly what we got. We would highly recommend.
The most lovely remote place for a stay! Had such a great 2 nights.. will definitely recommend this to all my family! The owners dad was so nice! He popped over at the beginning of our stay and gave us attraction recommendations (which were great). 10/10.
Well equipped beautiful home. Only downside is the games room isn’t enclosed and the only access to the hot tub is from a thin spiral staircase that’s not the easiest to climb with a small toddler. All in all we had a beautiful stay and Elly who looks after the house couldn’t have been more accommodating. House is a great location for exploring Bala and North Wales.
Fantastic property, stunning views, very helpful customer service. Can't complain at all the say was perfect.
Had the best time staying at this wonderful home! Thanks to the hosts for the welcome pack! And for popping out shopping delivery away (that came early)! Would highly recommend if you want a chilled, relaxed vibe in the Welsh countryside!
We had an incredible stay here our second stay first we stayed in a shepherds hut and this time we stayed in a Mountain View - it’s such an incredible and relaxing stay with Rhayder just a short drive away Definitely recommend
Amazing location and set up for us, accommodating for 2 adults, a baby and large dog. Beautiful views. Hot tub was a lovely touch to relax in the evenings. Cwm Hapus had everything we needed. We recommend going for food in the Dolfor inn.
First time staying in a Shepherds hut and will definitely repeat the experience. Lovely and quiet, hot tub is a nice touch. Stayed in Poppy and there was enough space for us and 2 dogs. Had everything we needed for, well looked after with a perfect enclosed space so the dogs could run free. Good base for walks around the Elan valley area.
Staying at Dyffryn Ceri was just brilliant. It was super clean, smelt lovely and fresh and was just the perfect location for a relaxing weekend away. Everything was so well thought out and the owners made sure you had everything you could possibly need. Even down to the fact that there’s a projector there for you to enjoy watching something in the evening! Jo was so lovely and helpful which made the trip even sweeter! I couldn’t recommend this place more than I have already!
We really enjoyed our stay in the Daisy pod. We’ve told all our friends and family about it. Beautifully designed and equipped with everything we needed. Our only recommendation would be to have a king bed rather than a double. Size wise it maybe too tight but that’s was our only thought. The bedding was so soft which was lovely! Thank you
Such a lovely place to visit. Nice greeny environment with amazing view. Accommodation was super comfy & everything was there what we needed. Cosy hot tub experience. Had a nice stay & can't wait to visit again. 100% recommended.
We booked this getaway as we needed a bit of rest and somewhere new to visit. After a 6.5hour drive from outside of Glasgow down to St Harmon, we were very happy to unpack and get cosy in Tulip. The cabin was lovely and clean, and was way more spacious than we had expected. This helped as one of our four legged babies is a big girl, and takes up quite the large amount of space! The garden was gated and super dog friendly, and was absolutely huge. Our two pups loved zooming about and rolling on the lawn. The hot tub was spacious and very welcomed at the end of each day, some at the start as wel...more
Lovely peaceful stay at the salmon facilities Lovely and spacious along with everything you needed inside. The hot tub was a lovely finishing touch.
We stayed at Mayflower for 2 nights for our 2nd Anniversary and the whole experience was so relaxing and cosy. It was a lovely escape from our city lives and the views were breathtaking. Although the weather was bad but still we had a great time. The hot tub was just the best and so was the indoor fire pit. The only problem we had was the doors were quite a struggle to open and close as they were very tight but we managed. Overall it was a memorable stay.
The lodge is perfect spacious and clean and has everything you need for a great stay would definitely return and recommend.
Amazing staycation, was just like the photos and was an unbelievable place. Unfortunately we went during storm isha so we’re unable to make most of the outdoors around but would definitely visit again.
Primrose was very clean and cosy. Couldn’t have wished for a better way to spend our anniversary. I would definitely recommend but take into consideration that everything is a long walk away so if you don’t drive expect to stay in the cabin or pay taxi fares. All in all we had an amazing time just relaxing and spending time in the cabin/hot tub. Ps the bed is comfortable I could have brought it home with me.
We had a lovely time. The barn was beautiful and full of quality items and in the summer can imagine how much there is to do in site. Pool was clean and quiet. Only problem- lots of flys inside but this didn’t bother us. Will definitely book again ☺️
Absolutely stunning place and views, was a very relaxing time loved the hot tub and the baby lambs in the garden Would definitely recommend as a romantic get away The garage was a 10/10 worth every penny
Lovely place and experience overall. First time staying in somewhere like this and it didn’t disappoint, great facilities and would recommend to anyone. Lovely area and will be visiting again!
What a beautiful place this is luxurious and very clean the hot tub overlooking the hills was perfect Unfortunately we had to cut our stay short due to a family emergency but we will definitely book again
Had a fantastic stay, the only two things I would mention is it would be good to have a lock on the bathroom door and electric car charging points would be a benefit for a future stay.
Our stay over the new year was jus what we needed after a busy Christmas time for me and my boyfriend to chill before a busy 2024, the tent itself was excellent very comfortable with everything you need. Although it rained the whole duration of our stay it didn’t ruin it but we were unable to use the hot tub and fire pit which was a shame but would love to go in summer and properly enjoy the facilities you pay for. The toilet and shower facilities were close by and clean enough for a camp site. Would definitely recommend staying here in the peaceful setting as a lovely couple of days away.
Although small (as to be expected for a shepherds hut) it had everything we could possibly need and was very clean and tidy. The hot tub was perfect. It's location is good for a couple of local pubs and nice walks.
Andrew was fantastic from start to finish, the perfect host with a passion for all things eco! The pod itself was lovely, having everything we could need readily available and the views from the wood fire hot tub were sensational!
We stayed at the Hayloft with our chidren and grand children for our sons 40th birthday and had a fabulous time. It is a lovely and well equipped house.
I don’t have anything negative to say about this place. Everything was perfect we had an amazing stay and didn’t want to leave! The hot tub was brilliant, so nice to sit out at night and enjoy the views.
What a wonderful long weekend away - and one me and my Fiancée will never forget! Booked the Pod for a long weekend away, and even though I knew what to expect from the photos when I got to the locations I was stunned by the views and the quality and size of the pod and surrounding area. On arrival the pod was clean and tidy with a couple of welsh treats left for us. We were also left a note saying that we could check out later if we wanted due to no booking after us which was nice. The pod was spacious with all modern comforts, tv had good access to streaming and tv, WiFi was available, ...more
First time visit to this place and I wasn't disappointed, what a lovely place for a few days rest, everything you need on site, great play area for the kids, indoor swimming pool was great. Cafe are was also good, would have been nice to of maybe a little shop on site so you do some cooking,maybe an idea for future, all the team there was lovely they couldn't do enough, had a few flys in the cabin ut I think that was mainly being near the pond, nothing you can't handle though,was great that ther was a privacy screen around the tub,just perfect, will defo be going back.
My partner and I stayed here 2nd-4th of Feb and loved it. It was my first time in Wales and I’m so happy I chose the Valley View as my first introduction to the stunning country. The little home was gorgeous with everything you could possibly need for your stay and our wooly neighbours really solidified that feeling of being in the country side. I think my only complaint would be that the shower door didn’t open very wide so it was a bit of a squeeze to get it (though I will add that I am a plus size lady so a straight sized person won’t have these issues!!) The hosts were very helpful ...more
We have just spent a wonderful relaxed long weekend in the honey bee home. From the first moment walking onto the property and seeing the round windows and hot tube we were in heaven. The attention to detail and the wonderful homemade cake made a fantastic welcome. The home had everything we needed and our children loved their bedroom. The recommendations for places to visit and eat made our stay perfect. We can’t wait to go back.
Lovely and welcoming Andy at Redwood Retreat. Beautiful and chilled surroundings enjoyed while in the wood fired hot tub.
Myself and my partner had a lovely weekend stay at Owl Hollow, well worth the journey, Claire who runs the property was a very lovely and helpful host who answered any question we had and was more than willing to make our stay extra special. Everything from the hamper to the view were amazing and we will most certainly be returning!!
we stayed at Kestrel cottage 4 adults (friends) and two boys aged 10 and 12 on the 8th December. It was a quiet peaceful place, beautiful scenery and it was an exceptionally clean property to stay in. All the equipment we had the need of was provided. The place was spotless. Very rural but we were happy with that. We had taken dvd’s to use and board games to place. The swimming pool was lovely, sauna was a welcome addition too. We would all return in a heart beat. Great value for money and a perfect place to unwind
We recently stayed and this was our second visit. It is the perfect little break for my partner and I with our two dogs. We have such busy lives and love coming here to switch off. The dogs were very happy to play in the secure garden whilst we watched the sun set in the hot tub. Location is peaceful with amazing views but only a short drive away to local pubs and shops. We visited Elan Valley for a long dog walk - wow! Breathtaking views for every step. We ordered a small cooked breakfast and a continental breakfast which was presented beautifully with generous portions and enjoyed with vi...more
We have wonderful time, had little hiccup when we got there the with the heating and towels but the owner sorted it out very quickly and was very lovely and helpful. Our stay was great the cottage is cozy and very relaxing, had a wonderful bath so so so relaxing... Hot tub was fantastic too...and would go back again it was wonderful . Two downside as the noise of the hot tub in the night and they need to fit blinds to upstairs windows, as it very bright in the morning, as I get up early for my job and was hoping to have lay in but to bright .. Just lovely place to stay from it all ,just ...more
We absolutely loved our stay in the Rose Shepherd hut. This was five star ‘shepherd hutting’ and it exceeded our expectations! Thank you for the wonderful service from start to finish. We will be back again for sure - who can resist waking up to that view and watching it from the hot tub! Truly amazing!
We have just returned from spending Christmas here as a family of 6. The property is beautiful. The photos don't do it justice. So spacious, clean and homely. Property is well furnished with everything you could possibly need. The owner was very responsive in the run up to our holiday and throughout. We had a slight problem with the heating during our stay and a plumber was sent out within hours to rectify the issue. Wouldn't hesitate to recommend this property and we will be looking to return in the future.
My only grumble is that the pillows were really flat and uncomfortable. So we used extra cushions from the sofa to help prop them up a bit more. However the whole cabin and facilities etc were 100% above what I imagined. Wonderful quiet stay even a park for the children :)
We had a lovely stay in the Mountain View for my daughter’s 13th birthday. The accommodation is very comfortable and the hot tub is great! The views are absolutely amazing!!
The Prancing Pony was cosy, cute and in a very peaceful location. The hot tub was gorgeous... Definitely would recommend and would visit again. Would point out that there is NO Wardrobe and nowhere to hang clothes, we lived out of the suitcase for 3 nights. Would benefit from perhaps a table top ironing board and iron. But to be honest we did manage. Also very limited cupboard space, therefore only 1 wine glass and 1 glass tumbler, we asked for wine glasses but was brought gin balloon glasses, so went out and bought plastic wine and prosecco glasses for the tub. This really should have ...more
We thoroughly enjoyed out stay. The shepherd s but was amazing. Location was good and easy to find. Great place
Lovely location nice and quiet lovely sensory and nice to chill out and the garden was nice and big for the dogs to run about would stay again
Perfect stay, so peaceful and the view was gorgeous , had everything we needed. 100% recommend for those looking for a relaxing stay.
Our first stay here and I can honestly say it won’t be our last. We have stayed locally previously so we knew we liked the area and there was plenty to do nearby, but during this visit we barely left the bungalow. It was so clean on arrival, we had very sweet gifts left for us by the owner (the cupcakes were incredible!), and it felt like a home away from home. We settled in so quickly - views were stunning, comfortable furniture, and everything we could need was already supplied, it’s all very well thought out. Despite the garden being near the roadside it was very private, and felt secure fo...more
We stayed as a family of 4 (2 adults and 2 kids, 3 and 5) and had a fab time. The tent was well equipped and we managed to keep it warm and cosy despite the cold and rain! Although I would recommend taking hot water bottles in the colder weather like we did. The beds were so comfy which was a huge bonus. The hot tub was of huge enjoyment to the kids and they loved it! The site itself was lovely and the kids loved exploring with the stream, the animals around and we saw lots of kites. The kitchen was well equipped and ate in the tent for all meals. Overall we had a fab stay despite the rain, al...more
We loved our stay at Beacon view barn. The barn was modern and clean and supplied with everything we needed. Location is quiet and very peaceful. Would highly recommend!
The lodge was lovely, the location was perfect, the staff were lovely, the view was amazing. The location was so easy to get too and well sign posted to get too, it was so peaceful and didn’t have any issues with the lodge, will definitely be coming back this year!
Me and my friends stayed here this weekend, and what an amazing place this is. I had plenty of information provided before hand, and directions sent to me on the morning of arrival to avoid any confusion following the SatNav! The hottub was stunning, warm and very roomy too for the 4 of us. The complimentary mashmallows went down a treat on the fire, and we even cooked up a storm on our first night in the amazing kitchen facilities! Such a beautiful location too, all the sheep and lambs around you are lush when you wake up!! There’s also plenty around to do, we walked Elan Valley & went to som...more
Absolutely love this place, it was our second time at fern. View is breathtaking, so peaceful. The bed is so comfy, slept so well. The sunrise we saw was AMAZING will be booking for next year.
Great place to spend time with ur love ones Very clean and tidy Such a nice view from outside Lovely staf
Thoroughly enjoyed our cosy , tranquil and relaxing stay here. Fab accommodation, comfortable bedding and great facilities. Highly recommend d. Amazing for families too
Tucked away off the road you wouldn't know it's there if you didn't know. We had a perfect stay at The Tin Shed, it has everything you need from a bottle of milk to start you off, to dog biscuits and even down to a hair dryer! The hot tub was ready to use when we arrived and checked the following morning. Everything was clean & tidy, inside and out. We had a really relaxing stay and would definitely come back again. Elan Valley is a must visit destination and it's only down the road!
It’s in a great location, very good value for money, brilliant accommodation with everything you need.
I travelled go cabin nant du with my family and my 6 month old and we had the best time. The property was spotless and had everything we needed. The only thing was I asked for a travel cot but there wasn’t one in the property. Luckily I bought something similar of my own. Other than that, every single thing was spot on! We had the loveliest break & I will definitely be booking with holiday wales again - in fact very soon for a winter getaway with my husband for his bday! Thank you for such a lovely stay.
Had the most perfect stay for my birthday! The views, walks and location was beautiful. The dog loved the fact the cabin was enclosed and could sit on deck. The place itself was clean, fresh, smelled beautiful, cosy and had everything you needed. Lived the idea of the vending machine if you get the munchies at night. The hot tub was perfect, even in the rain! Highly recommend this place to anybody! Definitely will be back.
We have just returned from a long weekend at the rabbit warren and it really was the best base for our adventure weekend. The property is well equipped with everything we needed and had lovely extra touches that was much appreciated. Having the alpacas greet us in the morning was always a lovely start to our day. Would highly recommended this property to family’s.
Couldn’t recommend this place enough, it was clean and cosy. The hot tub was such a nice added touch. Me and my partner really didn’t want to come home, we are already looking at booking again!!
My family and I loved the short break we had, everything thought about for their guests needs even down to lawn games. We are planning to go back next year. Owner checked in on us to make sure we were ok and if we needed anything which was very thoughtful.
Meadow Retreat was lovely and the views were amazing, very good service and instructions on how to get there, thank you.
We had an excellent stay at the woodlands view! The pod was very cozy and warm and well equipped for everything we needed! The location is perfect for visiting the Elan Valley! We will absolutely book again!
Very impressed with the lodge as soon as we arrived. Cosy and feels homely inside. Top of the range appliances which made it very enjoyable. One thing that would have been nice would be a microwave as with these sorts of stays, we prepared our meals with this expectation. One more thing would be a mat on the floor inside the lodge as it rained while we were there and we ended up having to sacrifice one of our towels from home to avoid wet footprints inside. Overall, would definitely stay again and really enjoyed this. Will be recommending to friends and family.
Lovely stay at the kingfisher- host couldn’t do more - very helpful, decorated the hut including a cake for my girlfriend and offered to be a taxi for us if needed. Was lovely to get away with no signal and chill in lovely surroundings- even the thunderstorms didn’t ruin our weekend. Would go back again. Feedback from girlfriend- send the dogs down to say hello more often :)
Absolutely loved our stay. Would highly recommend for a quiet and relaxing stay. Owners really helpful and made us feel very welcome.
Hedgehogs View is beautiful just like the photos show. We really enjoyed our stay but wouldn't return as the beds and pillows were very uncomfortable. We unfortunately had rainy weather across all three days we were there so didn't get to enjoy sitting outside. This meant we had to sit inside when at Hedgehogs View and the sofa isn't very big so only just provides seating for 4 adults. I would recommend the property to others but would advise that 4 adults is the max and to bring your own pillows!
Having previously stayed at Lily, we already knew we loved the location and that there are amazing views all around so we decided to try Dafodil, mainly because our two dogs are now getting much bigger! Dafodil was as expected - just wonderful! Lots of space with a fairly large secure garden for the dogs. The hot tub is a treat and the cabin is cosy and calming. We wouldn't change anything about it. This was our third visit and as we have very busy lives, this is the perfect place to switch off and relax, with pubs and shops just a short drive away. We also recommend visiting Elan Valley... ...more
We loved every minute of our stay. Beautiful place, great location and lots to do. Perfect way to celebrate an occasion. Thank you ☺️
Beautiful place, owners very helpful, very kind, some great walks, disappointed the local pub is closed ! 2 mile walk to pub but around great place to stay…
We loved staying here, from using the hot tub to the log burner. We loved having the log burner in the hut especially this time of the year. This is the second time we’ve stayed on this site. We love that we can bring our dog too. Would recommend this to everyone, it’s so nice and peaceful.
The barn was very clean, spacious and well equipped, the items left for us on arrive was a lovely addition and the fresh egg where delicious. Beautiful surroundings so peaceful and calm We would 100% book again we really enjoyed our stay Thank you so much
Lovely and clean, so much attention to detail. Would definitely go back. Great views. Everything you need is there. Perfect for a getaway
Burrow View was the perfect place for a weekend away with my boyfriend! The place was easy to find and tucked away in a beautiful location, with many lovely walks only a short drive away. The area was incredibly peaceful which was great when enjoying ourselves outside in the hot tub. Will definitely be recommending to friends and family!
Excellent thank you - kids and I had a wonderful time - hot tub was lovely, and the view was enlightening
From the moment we arrived, we knew this was the best place for us! 6 of us in Hares View had the most amazing time! The beds are unbelievably comfy! The shower is beautiful and everything is really really clean! The hot tub was warm ready for us when we arrived, it was stunning with the most amazing scenery! We will definitely be returning! Thank you for a beautiful stay!
We had a lovely long weekend stay myself and my daughter. The Seren has everything that you need, very peaceful and the views are breathtaking.
Just back from a lovely 2 night stay . Mainly wanted a quiet lazy weekend. The barn is very comfortable and really cosy . Wish we could of stayed longer . Really enjoyed the hot tub . The views are lovely. Bit of a drive to nearest shop & pubs . Had a lovely walk at Kerry Ridge , great views . Would definitely like to return and would highly recommend to anyone looking for a peaceful retreat.
What a fantastic farmhouse this is for a large group. Totally fulfilled every expectation we had for my 70th birthday with family and friends. Even tho it was a cold month the house was always lovely and warm. The hot tub was a great bonus and we had lots of fun in it, always hot and well maintained. Recommend this lovely venue for a large gathering
We had the most incredible stay just the two of us and the dog it was so peaceful even though there are other people around. We had fun exploring the local area and different walks we could take whilst also enjoying a lovely pub lunch. Overall we had an amazing time! We definitely rebook and have already recommended to two other people who have also booked
we had a lovely stay here, our trip was cut short due to a bought of flu hitting me. The only thing that let it down was the distance to the toilets in the middle of the night in pouring rain.
A lovely cabin, well maintained by very friendly staff. Very rural area, surrounded by nature. It’s really the perfect location for any weather. We scored a 4 for cleanliness due to a shirt left behind the bedside table, dust on the headboard and thick dust in the fan filter in the bedroom. Everything else however was very clean :) Would definitely visit again with my partner.
Stayed 3 nights here and it was a shame we didn’t book for more! Absolutely beautiful place to stay, everything was perfect about it and the added bonus of the hot tub was amazing. The homemade raspberry lemonade was a lovely touch and it was really nice to! The massive enclosed garden was perfect to let your dog/s roam around freely. Already spoke about coming back to stay with my partner as it was that good!
Beautiful views, such a lovely relaxing weekend, just what was needed. Recommend visiting the Red kite feeding centre and elan Valley.
lovely weekend break in Wales during February half term. The cottage is well maintained and well equipped with everything you need for a nice family break Thank you!
Y Stabl was the perfect getaway. A beautiful place with everything you could need for a fantastic time away. Remote enough to enjoy the beautiful countryside but close enough to local sights for a day of exploring followed by unwinding in the hot tub! Thank you for a wonderful stay.
We arrived in the pitch black so couldn’t see the views but did enjoy a starry night sky from the hot tub. Looking out the following morning as the mist cleared to stunning views and red kites, several of them, swooping in the skies above. Amazing. Went to Elan Valley just a few miles away the waterfalls were in full roaring force. Did a 12 mile walk that day and went back the following day for a 10 mile walk this time climbing the hills. Wonderful views definitely recommend. The accommodation was compact but perfectly adequate for a short stay. We were a party of 4 adults so didn’t use th...more
Fantastic location and loved the accommodation, however it was very wet and windy when we stayed and there was water dripping through the lights in the kitchen onto our backs when we were eating at the table. One of the bedrooms had water coming through the door making it very damp. It seems maybe it could have done with some TLC to make sure these issues are sorted.
Beautiful location with gorgeous views ,great hot tub ,very hot. Only 2 down points the sofa bed (to sit on )was passed it sell by date. Whether it had had a hard life don't know but to sit on it was uncomfortable to say the least. The duvet was too small and thin it would have felt more luxurious to have larger fluffy duvet. Maybe it's just me but instructions to strip your bed and leave it by the door and empty the bin when you're on holiday is not Hotel style
As a party of two the Otters view was a perfect option for a little getaway, easy arrival with no fuss settling in. Very clean, Ample space, very comforting location, and as a big LOTR’s fan the hobbit lodge was a perfect choice. Would definitely visit again.
The pros: On arrival inside the cabin was lovely and clean, although it does require some tlc in certain areas. The garden was very secure, so our dogs could run around freely. The views are amazing and the place is very relaxing. The cons: The hot tub was quite dirty and one of the filers was covered in dirt, so I’m not sure when it was last cleaned. The outside garden table and chairs were covered in a green residue, which meant you couldn’t use them. The kitchen was missing some utensils, such as a tin opener and chopping board, so it meant that the food I had planned to cook for...more
We had a lovely 4 day break. The Lodge was lovely and clean. The twin room was a little small for an adult but otherwise ok. The site was clean and plenty for the kids to do. Only issue we had was the cafe, food wasnt great. They had run out of alot of ingredients but didn't tell us. We had completely different xishes to what we ordered. Staff were polite, but didn't seem to know what they were doing. Could have just been an off day.