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The Eagles

The Eagles

4.4
out of 5
Ratings from 3 reviews
100% of guests
recommend
Cleanliness
4.3
Comfort
4.7
Condition
4.7
Location
4.3
Value
4.3
Customer
Service
4.0


The Eagles is a brilliant charming character cottage with a modern twist in the scenic village of Aberffraw. Perfect for families and friends to explore Anglesey and all it has to offer.

Post lockdown break!

Review submitted on Mon, 20 Jul 2020
5.0
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
It was such a relief to get away to such a beautiful and comfortable house. We all commented on how good the beds were and how well we slept. We loved having meals round the large dining table, we did a lot of cooking in the house due to places in the area not being fully open post lockdown and it was well kitted out to do that.
We all loved the house.
Five stars. We will be back.




Barbara - Anglesey Holiday Lettings replied 13 days ago
Thank you for your kind review, we're so pleased to know you had wonderful stay and hope to welcome you back again in the future.

A winter break

Review submitted on Wed, 26 Feb 2020
5.0
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Despite Storm Dennis, we thoroughly enjoyed our week half term break at the Eagles. Having stayed here once before some years before, it was lovely to return and to see the fantastic renovations that have occurred. The house is very comfortable and well furnished. It was so good to return home after a beach walk or bike ride to a wood burning stove and a hot bath. The Rhosniegr Holiday Lettings Team were fantastic in dealing with any issues that arose even though their work load was greater than usual in the wake of the storm. The area is great for exploring both on foot or by bike. We love the easy access to the beach and the close proximity to Rhosneigr. We would love to return next year.



Barbara replied 13 days ago
Thank you so much for your kind review. We're glad to hear that you had wonderful stay despite the storms and we very much look forward to welcoming you back in the future.

Disappointing

Review submitted on Wed, 21 Aug 2019
3.2
out of 5

Guest recommends this property
Cleanliness
3.0
Comfort
4.0
Condition
4.0
Location
3.0
Value
3.0
Customer
Service
2.0
Arrived to a garden where the grass was completely over grown .Reported immediately but not resolved for 3 days. Back yard a complete mess with paint tins and tools left so could not use recycle bins . Finally found washing machine in alley way which was also broken .Both neighbours have barking dogs so very noisey . Such a shame as the interier is absolutelyl lovely. .We had problems with front door which kept opening when cars went past so dangerous for dogs or children. When we returned home we telephoned to express our concerns and the woman in office was extremely rude. We are aware one of the above issues had been reported by the previous residents !!
Overall disappointing experience with very poor customer service. Still waiting for owner to get back to us to discuss




Jamie replied more than 1 year ago
Thank you for submitting your review for The Eagles. As discussed with my staff, the issues you experienced are not as described, my staff were not rude to you; I was present in the office during your call and you were talking over my staff whilst they were trying to discuss / resolve the alleged issues you were experiencing. My staff work hard to resolve issues on behalf of the owners and we score well for this. The washing machine was reported to us by the previous occupants on the day of your arrival, the parts were ordered immediately. We were unaware that the grass had not been cut (as per contract) and sought a resolution as quickly as possible. The door was not faulty, you simply failed to close it properly; no one before or after you have had an issue with this! I have personally visited the property on many occasions and I have not experienced noisy neighbours or barking dogs! Some of the issues you raised were done so on completion of your holiday and not immediately as expected and requested in your arrival letter; this did not give anyone the opportunity to resolve. Overall a disappointing and unfair review.