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West Mount Cottage, Hambrook

West Mount Cottage, Hambrook

4.1
out of 5
Ratings from 3 reviews
67% of guests
recommend
Cleanliness
4.3
Comfort
3.3
Condition
3.3
Location
5.0
Value
4.0
Customer
Service
4.7


Wonderful annexe cottage to a country farm house set on the edge of the South Downs National Park.

Somewhat disappointing ...

Review submitted on Fri, 11 Aug 2017
2.8
out of 5

Guest doesn't recommend this property
Cleanliness
4.0
Comfort
1.0
Condition
1.0
Location
5.0
Value
2.0
Customer
Service
4.0
Although we loved the location of West Mount Cottage and the welcome pack was very thoughtful, the 2 most crucial items in this property were sadly lacking. The beds were extremely uncomfortable (my husband suffers with a bad back and was in agony by the middle of our stay), and no relief could be found on the sofas as they also lacked any support whatsoever. No dishcloth (I bought one), mop and bucket, broom, vacuum or toilet brush were provided so any cleaning was almost impossible. I would suggest the beds and sofas be replaced to ensure a comfortable stay for future guests and more facilities be provided.



Henry Adams Holiday Lets replied more than 1 year ago
Thank you for your feedback. I am sorry that you found Westmount Cottage uncomfortable but very pleased you enjoyed the location. I will pass your feedback to the owners of the property and certainly make sure the cleaning equipment is added. We have not had reports of the beds or sofa being uncomfortable before but this will certainly be taken into consideration and checked. I do hope this does not put you off from booking in future. Have a lovely rest of your summer.

A very comfortable stay

Review submitted on Wed, 26 Oct 2016
4.5
out of 5

Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
A very easy and comfortable stay, with thoughtful and generous owners. Would not hesitate to recommend it.



Henry Adams Holiday Lets replied more than 1 year ago
Thank you for your lovely feedback. We are so pleased you enjoyed your stay and look forward to you booking with us again.

How fun

Review submitted on Fri, 14 Oct 2016
5.0
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Everyone with whom we came in contact was professional. The location, the owners, the animals could not have been more delightful. I highly recommend West Mount Farm.



Henry Adams Holiday Lets replied more than 1 year ago
Thank you very much for your lovely feedback. We look forward to you booking again.