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Warner Wood - Selsey

Warner Wood - Selsey

4.3
out of 5
Ratings from 3 reviews
67% of guests
recommend
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.3
Customer
Service
4.7

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Warner Wood itself is an ideal family escape, comfortably sleeping up to 15 people. With its own games room and swimming pool, this property is a perfect retreat for all seasons.

Overall good but with disappointments

Review submitted on Fri, 27 Jun 2025
3.8
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
4.0
Condition
3.0
Location
5.0
Value
4.0
Customer
Service
4.0
This house was booked for a family celebration weekend for a joint 70th birthday, for ten adults and five children.

Overall the house was good but there were disappointments in the condition of the house on arrival. Bedding and towels were clean and fresh. The kitchen was very well-equipped and mostly clean. It was let down by the unhygienic condition of the nozzle on the freezer ice and cold water dispenser . . . .rusty and covered in mould and potentially a health hazard.

There were dead spiders in the annexe wardrobe and patio door curtains and dead insects and dust along the window sill. There were many strings of cobwebs along the coving of the main bedroom en suite bathroom. The skirting board of the main bedroom had clearly not been cleaned for a long time, being covered in grime and dust.

The conservatory window sill was covered in dead insects and dust.

The net for the swimming pool was broken from its pole so we had to resort to using just the net to clean the pool of foliage and insects, with someone swimming with the net. The youngest children would not enter the pool with insects and leaves in it.

On arrival the boiler in the upstairs bathroom was off and would not fire up, showing a fault code 22 for lack of pressure. Luckily we had a plumber in our party who knew how to repressurise the boiler so we could have hot water in the sinks and bath. We would have expected the how water supply to be checked as fully working before our arrival.

The games room had an overwhelming musty smell throughout the weekend. Windows and patio door were barred and locked so we had to contact the agent to find the location of the keys to the bars to open them in turn to open the windows and patio door to attempt to clear the musty smell, though not fully satisfactorily

The bbq had not been cleaned from a previous use and the grill was covered in burnt food and remains of food.

Thus whilst the house is good in so many ways it was let down by a poor standard of cleaning and preparation for guests.

Philip from stayed at Warner Wood - Selsey for 3 nights in June 2025


Henry Adams Holiday Cottages replied 1 day ago
Thank you for taking the time to leave your review. We have taken your feedback very seriously. The nozzle on the water dispenser has been thoroughly cleaned. Prior to your arrival the house had been professionally cleaned throughout however; unfortunately one bathroom, and one bedroom had been missed from dusting. The bed linens and been changed but the housekeeper had forgotten to go back to this one. We are sincerely sorry this happened and if it has been reported immediately we would have had housekeeping back there to rectify the room before anybody slept in it. A new net for the swimming pool has now been purchased and new arrangements have been made for the pool maintenance. We have installed a new cover and there will be more regular checks across the summer season. Warner Wood is run off three different heating systems and they are all normally running well and that hot water is present throughout the house. We apologise that you needed to re pressurize the boiler. The boiler has not lost pressure since however and we have been checking regularly. The BBQ had unfortunately been missed by the ground’s person, but we sent him over to clean this asap and we will certainly ensure this is checked before guest rentals. Thank you for your patience and for bringing all items to our attention. We hope you enjoyed your stay at Warner Wood despite the mentioned items.

Lovely house and location, would happily return

Review submitted on Tue, 13 May 2025
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Hired for 14 people for a hen do. Beautiful location, huge amounts of indoor and outdoor space, in which we didnt manage to even use all the available areas in the 3 days! Plenty of utensils, extra bedding, entertainment. Lovely beach down the road too, nice quiet cul-de-sac with plenty parking.
My only negative (potentially my fault if the key was provided?) is that I couldn't access the pool scoop in the garden store to clean the leaves out before usage. The pool room double bed if split into singles are quite narrow but adults managed fine.
Book direct with Henry Adams for the best price, and I also saw when comparing on AirBnb that an extra night was the same cost so we booked this as it was great to not have to rush off Sunday morning even though we didn't stay! Henry Adams gave great info prior, with a link to all the info you could ever need about the house and local area.

Suzy from Carlton stayed at Warner Wood - Selsey for 3 nights in April 2025


Henry Adams Holiday Cottages replied 48 days ago
Thank you so much for your kind words and for being such lovely guests! We're so pleased you had a great time. Just to mention, we don’t pass on the keys for the pool house, but I’ve asked the housekeepers to make sure the pool net is easy to access for future stays. Thanks again – we’d love to welcome you back anytime!

Group holiday

Review submitted on Thu, 24 Apr 2025
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
Great house for 4 families to socialise together in the comfortable and large lounge and well equipped games room. We appreciated the range of condiments and utensils in the kitchen and cleanliness throughout the house. Thoughtful welcome pack too. We didn't pay the extra charge to heat the pool so it was quite bracing but still useable - it was a shame some bugs and insects also like to use it. Easy walk to the beach and Selsey (including the fantastic The Hopp Inn).

Sarah from Bath stayed at Warner Wood - Selsey for 3 nights in April 2025


Henry Adams Holiday Cottages replied 64 days ago
Thank you so much for your lovely feedback! We’re really glad you enjoyed the space, the games room, and the welcome pack. It’s great to hear you made the most of the location too — The Hopp Inn is definitely a favourite! We appreciate your comments about the pool and will look into ways to improve that. Hope to welcome you back again soon!