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Howells Mere 90, Crows Nest

Howells Mere 90, Crows Nest

4.0
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
3.0
Value
3.0
Customer
Service
3.0


Sleeps 4
• Spa membership included
• Gym, indoor & outdoor pools

• Penthouse 2nd floor Apartment
• 2 x Bedrooms & 2 x bathrooms
• 2 x Double beds
• 1 x double can be configured as 2 x 3' singles
• Broadband
• Sorry, no pets allowed
• No smoking indoors
• Linen, towels and utilities included
• £300 refundable security deposit is required

Great accommodation but onsite hospitality poor

Review submitted on Sun, 26 Sep 2021
4.0
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
3.0
Value
3.0
Customer
Service
3.0
Lovely property, could not want for any home comfort or necessity for comfortable stay .Very large deck overlooking a lake which was a big feature and made a huge difference to our enjoyment. A hot tub on the deck would be perfect but is probably impossible to to provide.
we were not impressed by the onsite cafe/bar/ store which was downmarket and refuses cash. To find anywhere half decent to eat you have to walk at least a mile, which is no problem, but anywhere other than the Bakers Arms, a car is needed and booking is a must.

I did feel like prisoner No.6 from the tv series of the 70's particularly with the constant bombardment of emails containing pages and pages of rules and regulations and gate pass numbers etc etc

The Orion group also gave us the wrong key code and we were fortunate that their office was still manned when we arrived as we might not have gained entry to the property!




Sarah Sykes replied 275 days ago
Thank you for your review following your recent stay with us and we were of course pleased you liked the property and outside space with it and the property itself matched your expectations, that’s lovey feed back. We were of course sorry to see your other comments about the on site staff etc, as just a property management company we are powerless over these things but your comments will be seen of course. The location is very rural at Lower Mill and a car is highly recommended when staying here, unless you like long walks or are happy to use the onsite restaurant. The emails, rules and regulations, sincere apologies for the bombardment here, as you can imagine this summer has been unprecedented in how busy the area is and along with ever changing rules on what the estate are doing with covid measures, we have sent more information than normal as we don’t want to miss telling guests anything that could impact their stay. Now things are getting back to normal we are reviewing this whole system. Apologies too for the check in issue with key safe, we were pleased to hear our office resolved this quickly for you, our phone lines are covered 24/7 so we would have been able to assist quickly even if the office was closed. Thank you again for your review.