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The Sanctuary

The Sanctuary

4.6
out of 5
Ratings from 17 reviews
94% of guests
recommend
Cleanliness
4.4
Comfort
4.7
Condition
4.6
Location
4.8
Value
4.3
Customer
Service
4.6

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Sleeps 8 in 4 Bedrooms
The Sanctuary, is an attractive four storey town house situated in a pleasant tree lined street within 150 metres of the beach and High Street, with easy access to a wide variety of facilities, including shops, restaurants, pubs and cafes.

Lovely family town house, 2 1/2min walk to the beach. Well stocked and very comfortable.

Review submitted on Tue, 12 Sep 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The house provided a perfect vacation stay for three generations of family. The location of the house was perfect for Sandown and was only a 2 1/2 minute walk to the beach. There is sufficient parking off road for 1 large car and on street parking available for any additional visitors. The house was very well presented and very clean and tidy. There was plenty of cutlery, plates and glasses etc and a washing machine and dishwasher. The view from the roof terrace was fantastic and the teenage kids made the most of the games consul and second lounge area in the roof. Would definitely try and stay here again if we head back to the Island.

Would you return?
Yes



August 22

Review submitted on Fri, 02 Sep 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We had a lovely family holiday here. There were 2 families, including 3 children. There was plenty of space for everyone to spread out. The bedrooms were very comfortable and everything was well appointed.

However, there wasn’t any gas in the bbq and this wasn’t replaced when we tried to call. The wardrobe in the top twin bedroom smelt horrible. A retractable washing line is needed in the garden for a house this size and a long handled brush to clean up the sand. Also the door to the balcony needs a support to stop it blowing into the corner of the roof and smashing.

Saying this we had a wonderful holiday and the position is fantastic for the beach and the children loved evening swims and going for ice cream after dinner.



Perfect weather and comfortable accommodation

Review submitted on Fri, 29 Jul 2022
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
Wonderful weather coupled with a comfortable stay at the Sanctuary. More mirrors in bedrooms would be helpful



Lovely property

Review submitted on Mon, 23 Aug 2021
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
We loved the accommodation. Just a couple of things like no washing machine cupboard door and slow shower over bath in double ensuite but really nothing to complain about. For myself and partners Mum, would have liked a full length mirror in our bedrooms near a plug socket but still nothing to complain about and just an idea for future guests.
We had an amazing time and the property was brilliant. Would definitely recommend to others.



Our second consecutive year

Review submitted on Mon, 23 Aug 2021
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
We booked The Sanctury for a second year as it was a great house for the family in a great location.
Only one shower at a time could happen as it reduced the water pressure to zero if more than one tap was running.
The dining chairs were very flakey and the residue kept sticking to our legs and clothes.
Although we appreciate the cleaning process, not to be able to have access until 5pm on arrival with a family felt inconvenient and to be asked to vacate at 9am on departing seemed a little extreme.
Given all those points, we would recommend this property, as the good still far outweighs the points I’ve made, they just need to be considered when booking.
Thank you for letting us all stay!



Holiday at location with 3 families

Review submitted on Mon, 17 Aug 2020
4.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
The house that we stayed in was in good condition. When we first arrived the house and rooms were all cleaned and wiped down. There was plenty of space in the bedrooms to store all of your clothes with the drawers and wardrobes, and plenty of hangers to go with them.

There was plenty of pots and pans to use in the kitchen to feed 7 people, along with a big fridge freezer to store enough food as well. Dishwasher and washing machine as well, only tiny downside was that if you did any washing, there was only 1 clothes horse to dry your clothes, there was no washing line.

The dining room / living room was nice with the doors out to the garden, big table to enough people to gather round and to eat, there was only 1 light in the room though, so at night it was a bit dim.

There is another living room at the top of the stairs with 2 sofas and another t.v. which was lovely to relax to in the evening, especially with the doors open out to the balcony which provided and lovely area to relax day or night. Added lights on the balcony made extra special at evening and night. Could of easily spent all my time on the balcony.

Location is superb. 5 minute walk to the beach, 5 minute walk to the high street with all the your food shops and other local shops. Sainsburys and Co-Op as well for any food top ups you need. And a bus stop literally across the road from the house. Plenty of options within a small walking distance.

Overall i would say this holiday home was amazing and would definitely consider using it again in the future!



Fun family week in Sandown

Review submitted on Sun, 09 Aug 2020
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
3.0
Customer
Service
4.0
This property has an excellent location, literally 5 minutes to the beach. Ideal house to stay in for our family group of 4 adults and 3 children, 2 en-suites and a family bathroom made life easy and we could all get ready at the same time. Bedrooms good size and with the addition of the games room at the top of the house made it a fun place to stay! I would return with my family and would definitely recommend a booking. Thank you.



Nice house, marred by issues and

Review submitted on Thu, 12 Sep 2019
3.0
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
5.0
Condition
4.0
Location
4.0
Value
3.0
Customer
Service
1.0
It's a lovely house, well equipped and in a convenient location, sadly however our stay was marred by a few issues.

The master bedroom bedding had not been changed on our arrival leaving a visible discolouration to the pillows and sheets from the previous occupants, unfortunately, we failed to spot this until late evening when we headed to bed. Discovering the "out of hours" support number is only available for just a few hours on Friday and Saturday evenings we had little choice to spend a quite disgusting night using dirty bedding and the first day of our holiday washing and drying it ourselves.

The first morning we also discovered the 1st-floor shower was broken and could not be turned on and that the master bedroom en-suite door was so sticky a young member of our family got stuck inside and became understandably distressed.
We reported these issues on Sunday morning.

On Monday morning we received a call back from Island holidays who were frankly unapologetic until we mentioned that we had photographic evidence. The cleaning team was then recalled, they declared the still sticky door "fine" and changed the now clean bedding again. The shower was finally fixed on the last full day of our trip.

We made a formal complaint about the issues, the owners' response has been abysmal. Rather than accepting in good faith the issues we reported and have evidence for, we've been falsely accused us of the theft of towels, told we somehow caused the issues with the shower and stiff door, accused of breaking a loft hatch none of our party can even remember seeing let alone touching and accused of damaging an already degraded sofa we simply sat on.

I believe it is how you deal with issues when they arise that shows your customers who you really are. On this basis, I would avoid "The Sanctuary" as it has turned into anything but.



Owner replied more than 1 year ago
Thank you for your review. The issues reported were extremely unusual for The Sanctuary. This is reflected in its other reviews. In 3 years there has been no requirement for staff to attend the property during a guest vacation. Issues were reported to us as owners on Monday morning. As soon as we were informed we sourced fresh linen and organised for staff to attend the same day. It is our priority that guests have an enjoyable and relaxing stay.

Lovely house, great location

Review submitted on Mon, 09 Sep 2019
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We had a great time staying at the Sanctuary. It is well equipped and in a brilliant location. We would definitely recommend this house to others and will probably book it again.



A wonderful house in a great location

Review submitted on Tue, 06 Aug 2019
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
This was a real home away from home! A lovely house, clean and tidy, with everything provided you could need from a place to stay whilst on holiday.
Perfectly located in Sandown, on a quiet street within minutes of the beach and local quirky shops. A ten minute walk to the train station, and a five minute walk to the pier. There are also two bus stops at the end of the road which you can use to travel to other destinations on the isle.
The only negative comments I have are the bedrooms need curtains, the white blinds didn't keep out the sun early in the morning, and the garden needs higher fences to separate you from your neighbours.



Owner Moya replied more than 1 year ago
Thank you for taking the time to review. Glad you enjoyed your stay. I am looking into getting black-out blinds as Sandown is such a sunny place.

sanctuary in sandown

Review submitted on Mon, 13 Aug 2018
4.3
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
Spent a lovely week in the Sanctuary but :..
1. Could do with more crockery at times as we were always loading up the dishwasher !
2. Needs a dressing table and mirror as there is nowhere in the bedrooms to ' do my hair' !
3. Too light in the bedrooms in the mornings with no curtains , only thin blinds !



July 2018

Review submitted on Mon, 06 Aug 2018
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
5.0
Lovely home and excellent location to the beach. Only a couple of minor things. Please put some curtains in the bedrooms. The blinds do not block out any light, thus we woke up at dawn everyday (which was around 4.30am). Lucky our children are older now, but a couple of years ago, this would have meant the day started at 4.30am. The only other thing we missed was a washing line and a brush to sweep up. (Dust pan and brush adequate for the bottom floor of a house, so close to the beach.)




Another satisfying holiday at the Sanctuary

Review submitted on Mon, 06 Aug 2018
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
This was our second time here as a family of four adults and three children 5,10 and 13 it fulfilled all our needs for accommodation and location perfection.



The Sanctuary

Review submitted on Mon, 30 Jul 2018
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Lovely house in a super location a few minutes walk from the beach. Very clean, modern and well equipped, although lounge smaller than i expected. Garden not very private but was big enough for our requirements.



Ideal holiday destination

Review submitted on Mon, 14 Aug 2017
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
A great place to stay, exel location, convienent for all your needs. local shops, beach, public transport. One down side, parking! if nobody parked opposite great between the post and tree, if parked opposite it can be a little difficult.



A Sanctuary by name and comfort

Review submitted on Mon, 07 Aug 2017
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
Having stayed in various properties from this company on Isle of Wight, this one again lived up to expectations. There were 7 of us but the layout of the house meant everyone could have some privacy and yet get together for meals etc. Location was excellent, just a bit awkward parking second car at times. House was very well equipped and very comfortable. Bathrooms were great and there was never a shortage of hot water. Garden was smaller than expected but we were out so much and unfortunately due to weather, didn't get chance to make use of it. A great choice and would highly recommend!



sandown 2017 - the sanctuary

Review submitted on Mon, 31 Jul 2017
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
4.0
we really enjoyed the property, it was in a perfect location for the beach and shops with plenty of space for everyone to move around and enjoy family time!