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Ty Glan y Mor

Ty Glan y Mor

3.2
out of 5
Ratings from 2 reviews
50% of guests
recommend
Cleanliness
2.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
3.0

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On the northwest coast of Anglesey, Ty Glan y Mor (The House by the Sea), boasts some of the finest sea views on Anglesey from its many large windows. The location is a paradise for walkers and bird watchers, being right on the Anglesey coastal footpath. Altogether, a stunning modern and fully-equipped house just a stone's throw from the beach.

Disappointing Cleanliness and Condition

Review submitted on Fri, 04 Jul 2025
2.3
out of 5
Guest doesn't recommend this property
Cleanliness
1.0
Comfort
2.0
Condition
2.0
Location
5.0
Value
2.0
Customer
Service
2.0
I would like to preface this review by saying that my husband and I have stayed at Ty Glan y Mor twice previously. It is a beautiful house, on the surface, and the location is stunning. It therefore seemed like the perfect place to celebrate my 40th and my mum's 70th birthday. However, on arrival, we very quickly realised that the house was in desperate need of a room to room deep clean and refresh - something that was repeatedly flagged in the maintenance book. Within 20 mins, our socks were black from the floor. There were dozens of flies buzzing around and dead flies in every room. Moving into the main living room it soon become clear that the level of cleaning was extremely poor and the room had been left in a dangerous state - broken glass scattered across the room under two chairs, sofa and rug (hazard for us, our 4 year old and dog), chocolate oreo left on the floor (hazard for our dog), used cotton pad on floor, dust balls and bits of paper everywhere, bits of unpopped popcorn on the floor, dead crane fly on the skirting board. The chairs and sofas in the property are all stained and water marked, however, in the living room they were filthy and covered in dog hair and sand as too was the rug. My husband immediately started hoovering/cleaning in the living room as it was so vile and, most importantly, a massive safety hazard. In the rest of the house there are stained curtains and cushions - particularly on the beds. The bed linen needs replacing. Whilst I'm sure it has been cleaned, the sheets were marked and stained - not at all pleasant. Pillows were also stained.

Poor customer service - very little empathy from Jack at the time and then Will when we called on our return home (both company owners). I realise we were contacting them on a Saturday but that is when check-in was, and we followed the instructions on the automated voicemail for who to contact with issues. The voicemail said their office was closed and to contact a mobile number for 'emergencies'. Take it how you will what is classed as an emergency, but the state of the house was disgusting and unsafe - was I supposed to wait until the office opened on Monday? Jack answered the phone and seemed very keen to get me off the call and was not interested in hearing the extent of the issue. No apology was given then. Jack struggled to understand my very mild midlands accent pronunciation of 'glass' and his questioning of 'do you mean glass?' in his accent made me feel deeply uncomfortable. Perhaps if they don't want their weekends disturbed they need to put a new process in place or only have check-ins on a Friday. Or perhaps they should make sure their properties are of a good enough standard in the first place. If they aren't happy to personally field issues then perhaps they need to employ a custodian for the house. Jack did call back and said the cleaning team would be able to come the following morning, however we had planned to be out of the house. We then agreed on Monday morning. However, after we had done most of the cleaning ourselves, we agreed that the house needed a massive deep clean and refresh of soft furnishings which wasn't something that could be achieved in a couple of hours. My husband then messaged to state this and that we did not want our holiday disturbed further, also pointing out that the word 'sorry' had not yet been mentioned. It was only then that Jack did apologise.

We decided not to use the main living room as we felt this could only be improved by a massive deep clean - informed Oyster of this.

Received an email from Aleia on the Monday saying sorry that we did not have a great start to our week and that they had contacted the owner and would be in touch with us again the following week.

Throughout our stay we noticed further issues - black limescale came off the handheld shower head as we were bathing our son, marks, gouges and scratches on the walls, the main bathroom upstairs has a foul smell - something that has been flagged previously according to the maintenance book. Stripping the beds on departure - dark red brown stains that look like blood on mattress protector and pillows. This has also been flagged according to a trip advisor review. Overall, the house is in dire need of a deep clean and refresh to bring it up to the standard that Oyster promotes it to be.

We have since received a further email from Aleia apologising and to let us know the owners of the property had agreed to refund us £200 of a £1735 holiday. Oyster holidays have also offered 5% off our next booking for being a repeat customer. The £200 was paid into our bank account before the weekend. Our email exchanges with Aleia were very positive and that was much appreciated.

The owners and Oyster need to take some accountability and make both simple and big changes to improve customer experience. People are paying a lot of money to stay in this property and it really is time now that some money is spent on improving the conditions. Aleia's email states that Oyster will be conducting regular checks moving forward and that our points will be looked into alongside the property owner (who lives overseas). The house really is in a beautiful location but changes need to be made to make it the type of holiday home that it should be and so that people are, at the bare minimum, comfortable for the duration of their holiday.


Guest from Rugeley stayed at Ty Glan y Mor for 7 nights in June 2025


A pleasant stay

Review submitted on Sun, 30 Mar 2025
4.0
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0
This house has the wow factor due due to its location and the bright airy layout.

We had a few issues with the Internet and the cooker, but Will
from oyster dealt with them promptly.

The house could do with a deep clean. Some of the skirting boards were dusty, and some of the furnishings had marks on them. Some of the walls could do with a refresh. The beds were comfortable and the shower in the main bedroom was nice and powerful. Plenty of space for eight people, although there was only the two of us.

Absolutely loved the location watching the tide come again going out. At low tide sandy beaches in both directions can be reached on foot within a short time.

Overall, very pleasant day and would recommend.

Wendy from stayed at Ty Glan y Mor for 7 nights in March 2025