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Whileaway Lodge

Whileaway Lodge

4.5
out of 5
Ratings from 4 reviews
75% of guests
recommend
Cleanliness
4.5
Comfort
4.5
Condition
4.5
Location
5.0
Value
4.5
Customer
Service
4.0


A spacious, dog friendly lodge, complete with country views and a secluded hot tub

Great lodge in a fab location with a lovely hot tub, just a big problem with the oven

Review submitted on Wed, 28 Oct 2020
3.8
out of 5

Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
5.0
Customer
Service
3.0
This weekend was booked as a celebration for my best friend for getting the all-clear on a horrendous case of leukaemia that she had battled for nearly a year. We’ve visited Strawberry Field before so were confident at how great the stay would be.

This visit was still good but we had one big issue that 100% needs fixing before anyone else is allowed to book at Whileaway Lodge. On arrival on the Friday evening, we realised our oven wasn’t working. The oven would come on but wouldn’t warm up. We left it over 2 hours trying to work it out ourselves, trying all the settings, waiting for the oven to warm up, etc. but due to how hungry we were getting and how unacceptable we felt this was, we decided we needed to call Mike (the emergency contact in the pack) to try and get some help. Mike explained that he couldn’t come and help us right away as he was busy but did offer to send us some complimentary pizzas from the Cider Barn to apologise. We were really grateful but by this point it was 9:30pm and were past the point of eating. The oven not working affected our plans and we ended up losing the food we tried to cook. On Saturday morning, we all tried again to understand why it wasn’t working but still no luck. I text Mike at about 8:30am to explain it still wasn’t working. Mike didn’t respond but by about 11am, a young boy turned up asking if he could look at it. The boy immediately told me that this was the third time he had come to look at this oven and that we weren’t the only people who couldn’t get it to work, and that really a proper engineer needed to look at it. At this point I was pretty disappointed that we’d been allow to stay, when this was clearly a long standing issue. The boy was having a look for us and managed to get it to work, however you couldn’t use any setting, any timer and it was a fiddly job to spark the oven. Concerningly there was a naked flame present at the bottom and it stunk of gas but he told me that’s the only way we could use it. We planned to cook in the lodge on Saturday lunchtime but couldn’t get it work again and by this point were pretty annoyed about it - another meal we couldn’t have. On Saturday evening we spent about 45 minutes trying to get it to work again, and luckily it started to warm up. We only cooked fresh pizzas but within 5 minutes one of the pizzas was completely charcoal and wasn’t edible. The other two pizzas were in for almost half an hour and still soft, but due to this being our dinner, we made do but was not happy. On Sunday we decided that we couldn’t waste the time on getting the oven to work, for it to not cook our food properly or burn it, so booked to go for a roast elsewhere. The whole shine of the weekend was taken away by the constant problems we had with the oven, and I know it’s only one thing but when you plan to have a relaxing weekend not doing much, spending lots of money on food to take and cook, it was really disappointing. The service from Mike and the young boy on Friday and Saturday was ok, but not once did either of them check on us to see if it was ok after the visit on Saturday morning. The only reason we didn’t complain more was because the boy told us that he basically had no other solution than the weird way of getting it to heat up.

The lodge itself was lovely, had a well-equipped kitchen area, bedrooms were good and having two bathrooms was also fab. The hot tub was a perfect edition and we really enjoyed using it. We had no complaints at all on our last stay here, but this time the oven really did disappoint us and caused us to lose food and money, aswell as having to adjust our plans for the weekend, so it would unfortunately make me question booking Strawberry Field Park again.




Great Lodge in a beautiful location

Review submitted on Thu, 22 Oct 2020
5.0
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Whileaway is the perfect location for both you and your dog. A safe space, spotlessly clean, and very relaxing with all your creature comforts. Enjoy the hot tub first thing in the morning or after dark when the outside temperature has dropped to single figures. And its the perfect location to enjoy the surrounding area. I would recommend Strawberry Fields to everyone looking for a little piece of heaven in these weird COVID times.



Clean, Tidy & Enjoyable

Review submitted on Mon, 21 Sep 2020
4.7
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
4.0
Our time at Whileaway lodge was characterised by a general sense of relaxation due to the cleanliness of the venue and serene nature of the Strawberryfields site.
We had first seen strawberryfields via it's instagram page but were slightly disappointed to find that whileaway lodge did not possess a bath, as was shown on instagram. This was surprising considering the price but is a minor complaint from an overall lovely stay.




Excellent service

Review submitted on Wed, 12 Aug 2020
4.5
out of 5

Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
4.0
Really helpful staff, great location, enjoyed our stay a great deal would highly recommend to others