We at Smart Holiday Rentals work extremely hard to offer the best customer service possible to our guests. We know the importance of reputation and the benefits that loyal repeat custom brings. Attention to detail makes your stay at one of our holiday apartments more comfortable and our job much more rewarding. We are constantly reviewing our services and the products we offer.
To enable us to continuously improve our services we appreciate and value the opinions and feedback from our customers.
Please take 2-3 minutes to send us a written review in regards to our services and property. We request that your feedback is constructive. Recommendations for improvements are welcomed.
To show our appreciation for leaving a review, we would like to offer yourself and family/friends a £20 discount for the next time you book with us. You will receive a discount voucher via email within 60 days of completion which you can use online or via the phone.
If you would like to rebook for next year please contact us and we'll be happy to arrange this for you.
Thank you once again for your time and we look forward to hearing from you!
I must say that we couldn't have wished for a more lovely landlady. My in-laws are spanish and can't speak a word of English, however the owners (who live next door) were very helpful and accommodating and always willing to assist whenever needed. Te cottage was in excellent condition and located in an ideal position. It is very quiet there but yet still very close to the centre of Town which was ideal as my in-laws struggle to walk to far. Highly recommended!
Excellent accommodation, light and airy, with everything you need provided. On site key collection was easy and straightforward. Really appreciated allocated parking on site too. Just a few minutes walk from the beach, close to shops, and good bus service into Bournemouth.
Well stocked kitchen, plenty of cutlery and crockery. Good tv's. View of the sea from the lounge, it was hot and sunny when we visited and perhaps a blind for the big window may help to keep accommodation a littlle cooler. Bath was a little bit small in one of the bathrooms but shower was great.
Would definitely stay her...more
We, a family of 8, stayed for a weekend, the beach was just 5 minutes walking distance, and the view of it from the rooms were stunning. the balconies were perfect for enjoying a starry night (well, its nights for us).
The facilities were perfect, especially the garden for drying clothes and the kitchen's got everything we need, we even made a great father's day dinner with it.
The high street, Westbound, was close enough for shopping and the beach walk to the Bournemouth town centre was also quite relaxing.
We enjoyed every moments and the relaxing weekend.
Good size apartment for a family of four. Plenty of space, nice balcony, comfy beds. Great location - walking distance to the beach and chain ferry. Some of the windows were locked on night vent (slightly open) with no window key available to be able to change this - which is fine in the kitchen and bathrooms but I wasn’t keen on this in the bedrooms - won’t put me off going back though.
Kitchen utensils needs to be replenished lack of sharp knives , ceramic dishes etc ...
Also would be useful if basic condiments-salt , pepper olive loud etc were stored for multiple visits rather than transported every time
A very comfortable, clean and well equipped apartment. We have stayed in this apartment block before so were aware of the noise levels from the chain ferry (starts at 7am), but even with all the windows open it really didn’t bother us. The balcony with dining area was our favourite part of the apartment, eating most meals there and watching the marine traffic, from small sail boats to the Barfleur and Condor Liberation ferries. Close by there is a café serving breakfasts and lunches and also a small shop (must try the Cornish ice cream cones!). Minutes from the lovely sandy beach for shell ...more
With only one fan, this attic room was hard to keep cool enough to be bearable.
There was a problem with the bin collections with prev occupants not Recycling and the bins were overflowing, and not collected when we put them out Sunday night for Monday collection. fortnightly council collection not fit for purpose for this group of 5 apartments in this large house.
Reported all faults as soon as we identified them, but not convinced they had been recorded so potentially the dining chair we found broken may still be broken and the shower riser rail falls apart if you don't hold it together w...more
Minutes walk to the beach. Short walk up to Westbourne to supermarkets, banks, shops, restaurants and bars.
If you don’t have a car this location is perfect as it’s also on the yellow bus 7 route into the Town centre.
Nice and quiet and the flat is clean and has everything you need for self service.
Generally a nice well equipped compact flat. The only real let down were the blinds which were in a poor condition. Curtains would be much better. Also there really should be something on the wall of the shower to put soap, etc.
We enjoyed a 5 day break at this property. It was a terrific location, but lacked some amenities which we should have checked out in more detail prior to booking, such as a bath for bathing the baby in our family. It was also during the lovely heatwave we experienced and due to the large kitchen skylight, the property gets unbearably hot like a greenhouse. However we don't often get weather quite like this summer.