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Cobalt Cove

Cobalt Cove

3.5
out of 5
Ratings from 1 review
0% of guests
recommend
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
3.0

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A beautiful and spacious two-bedroom, ground-floor apartment just 10-minutes walk from Ashley Cross and its many bars and restaurants.

Great location and a pretty good flat

Review submitted on Mon, 05 May 2025
3.5
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer
Service
3.0
The location is great and when first entering it seems lovely. On closer inspection the lounge carpet is a bit grungy and the kitchen has lots of useful things like baking dishes and pans but doesn’t have an oven mitt. The bathroom is lovely but the shower filled with water very quickly and was slow to drain (raised a maintenance note for this) and the water pressure on toilet flush is sad. The mattress is also very soft which wasn’t our favourite. Not sure what the process is but having not had any communication post check in or check out I’ve rated a 3 on customer service, it just seemed a little unfriendly. All in all a good stay, and we always enjoy quay holidays but this one wasn’t our favourite and didn’t feel like such good value for money.

What did you enjoy most about your stay?
Location and the bottle of wine

What did you like about the property itself (e.g., design, comfort, amenities)?
Enjoyed how large the lounge was and the tv, as well as the skylight in the kitchen

How would you describe the location and its surroundings?
Good parking and walking distance to Ashley cross. Was quite close to main road which was a touch noisy

Guest from Billingshurst stayed at Cobalt Cove for 3 nights in May 2025


Quay Holidays replied 3 days ago
Thank you for your review, Ethan! We are glad you had a nice stay at Cobalt Cove and enjoyed the prime location of the property in Ashley Cross. Thank you for your feedback, we are always open to suggested improvements for our properties to ensure we continue providing a great service. The carpets have recently been professionally cleaned and we have received the query you've raised for our maintenance team which will be looked into ASAP. We will also get an over mitt for the property to ensure it is fully equipped. We apologise for not reaching out during your stay. At Quay Holidays, we aim to do a welcome call a day after check-in to ensure everything is going well during your stay. During busier periods, such as Bank Holiday weekends, urgent queries may arise due to a busier than usual influx in guests. We would like to apologise for not reaching out on this occasion and will ensure this is passed onto the team to help us improve our service. We hope to welcome you back to Quay Holidays again soon! Warm regards, Quay Holidays