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Castle Chambers 10

Castle Chambers 10

4.5
out of 5
Ratings from 1 review
100% of guests
recommend
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0


Setting the benchmark in York’s serviced apartment offering. Conveniently located, this development has been designed to the highest specification and finished to a luxurious standard. With the stunning attention to detail unseen in other developments, Castle Chambers provides an outstanding home from home.

My favorite place to stay in York. The staff at Stays York are lovely.

Review submitted on Wed, 19 Sep 2018
4.5
out of 5

Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0
I always like to stay here when I am working in York - it is comfortable and convenient. The kitchen is well equipped, the beds are comfortable, its clean and close to the town and office. The staff at Stays (Anne and Chris) are very nice and pleasant to deal with. They always respond quickly and politely to any issues raised.
I have a few concerns about security - on the past two occasions there have been mix ups over keys. This time a strange man entered my apartment by mistake which was quite frightening (it was soon sorted out and my fears were allayed by speaking to Chris on the phone). The front door secure entry lock downstairs didn't work the entire weekend and I am sure some people were sheltering from the rain in the lobby without authorised access. I didn't receive my check in details until I phoned the office a few hours beforehand to remind them. When I am travelling on my own, I need to feel safe.
Finally I wasn't too thrilled at having to go out to buy more toilet paper as supplies were inadequate. Also I had to phone the office to get a hairdryer delivered as there wasn't one supplied. I think a more careful check on basic supplies on handover might be a good thing. None of this puts me off staying there again.


Guest from Redhill stayed at Castle Chambers 10 for 4 nights in September 2018