A well positioned 3 bedroom property within a stones' throw of York Minster.
Perfect location for city break
Review submitted on Thu, 30 Nov 2023
3.8
out of 5
Guest recommends this property
Cleanliness
3.0
Comfort
5.0
Condition
3.0
Location
5.0
Value
4.0
Customer Service
3.0
The house is in a brilliant location, being an easy few minutes walk into York whilst in a quiet street. Parking was good - we managed to park almost outside the door throughout our 4 night stay. The house is warm and very comfortable; sitting area works well though might be cosy for 6 people and dining area offered good space to sit together around the table. This could be a really great house; unfortunately the kitchen and bathroom do let it down. The kitchen is adequately equipped but if you like to cook proper meals it is difficult; the only chopping board is a piece of granite which was grubby and smelt awful where it had been left damp underneath. Some nicer crockery with decent sized mugs would have made a difference and just 2 dishwasher tabs for 4 nights was disappointing. We have never stayed at a self catered house where there has been nothing else provided; no cling film or foil and no spare waste bin liners just seems a little ungenerous. The bathroom was tired and could do with some updating - we had to oil the door hinges as closing the door on the first night woke the whole house! Whilst the hot water from the taps was lovely and hot, the shower was barely warm, not sure why. If the bedroom curtains could be shorter the rooms would be much warmer; as they are, when closed they cover the radiators so the heat can’t get into the room. This is a beautiful warm and comfortable house and for a visit to York it couldn’t be placed better. A few changes would make it a really superb holiday home- if you plan to eat out the kitchen works fine.
ian from Tenterden stayed at 9 St John's Street for 4 nights in November 2023
Rosie - Stays York replied 134 days ago
Dear Ian,
Many thanks for your feedback. I am glad to heat that overall you found the house very comfortable and warm.
We are sorry to hear you were disappointed with the kitchen and the bathroom, we have made a note of the comments you have made and we will make sure to action the improvements you have suggested. We usually only provide a “starting pack” for our guests, with tea, coffee and milk, as well as some dishwashing and laundry tablets.
I can also confirm that both the door and the shower have been repaired by our contractors and are now in working order; I do apologise about both these issues negatively impacting your stay.
Please be assured that your feedback has been taken on board, and we look forward to welcoming you back to 9 St John’s Street in the future.
Kind regards
Rosie
Stays York
Very Disappointing
Review submitted on Mon, 21 Aug 2023
3.2
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
3.0
Condition
3.0
Location
5.0
Value
3.0
Customer Service
3.0
Needs a good deep clean and bathroom updating.Kitchen and bathroom sinks dirty,the bathroom one,the plug was full of hair and water draining away slowly also one of the toilets hadn't been flushed.Patio furniture is different to that shown online,it's way too big for the decking so that 5 people can't sit around it and the decking is really dirty. There is only the tiniest bit of work bench space in the kitchen so nowhere to prepare food.The kettle is positioned on draining board which gets very wet when washing dishes,surely a health and safety issue.No oven gloves provided and tea towel was thick with grease and smelled rancid.Lots of crumbs under sofa seat cushions.Grouting in shower dirty and no shelf or cabinet in bathroom so nowhere to put any toiletries.Lack of sockets, 2 lamps in 2nd bedroom but only a single socket to plug one in and not by bedside.Dining room blind only covers half of the window and landing blind fell down when trying to open it,there is also damp patches on landing wall.Positives are, the house is in a good location and the bed linen is good quality. I wouldn't stay here again and wouldn't recommend it..We've stayed in a lot of properties in York far cheaper and nicer.
MARY from Newcastle Upon Tyne stayed at 9 St John's Street for 2 nights in August 2023
Rosie - Stays York replied 216 days ago
Hello, thank you for your review.
Firstly, I’d like to apologise about the issues you experienced during your stay at the property. As you can see from the previous reviews, this is not the usual standard for this property, and we will make sure to follow this up with the cleaning company. Had you reported this while staying with us, we would have been able to send the cleaners back straight away to rectify these issues. The blind has now been repaired and we have arranged for more outlets to be added in the bedrooms.
The decking furniture has recently been upgraded, hence why the size is different from the one shown online.
We apologise again if this property did not meet your requirements. Please do not hesitate to get in touch with us if you would like to speak to a member of the team.
Beautiful house
Review submitted on Wed, 05 Jul 2023
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer Service
5.0
Beautiful old house full of character but just needs a little update. Overall we loved our stay here
Sophie from High Wycombe stayed at 9 St John's Street for 3 nights in June 2023
Chris - Stays York replied 249 days ago
Thank you for the review. So glad to hear you enjoyed the house and your stay in York. We're always keen to ensure everything is a high standard and any updates are constantly being kept on top of. We hope to see you back at some point soon.
Great property in a perfect location
Review submitted on Wed, 17 May 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
The property was ideal for a group of friends attending a reunion at York St John's. The layout worked perfectly for us, with the downstairs toilet being a bonus. (One of the party has mobility issues). Tastefully decorated and furnished to a high standard, we had a comfortable three night stay. The beds were excellent. It is an easy walk into town or to other amenities. There is parking outside, or in a nearby car park which was great. We would definitely stay here again.
Alison from Cleckheaton stayed at 9 St John's Street for 3 nights in May 2023
Lovely house in a great location.
Review submitted on Wed, 21 Dec 2022
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
4.0
Customer Service
5.0
The house was perfect for a long weekend in York. Once we arrived we parked immediately outside and didn't need to get back in the car until it was time to leave. Everything was very clean and the house was well equipped, instructions were clear and the location was brilliant for the city centre and all that York has to offer. The welcome pack was lovely and we would definitely stay here again.
Helen from Woodbridge stayed at 9 St John's Street for 3 nights in December 2022
Lovely place to stay
Review submitted on Mon, 28 Nov 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Really enjoyed our stay the house was clean, had a great location and just a great place overall !!!
Darren from stayed at 9 St John's Street for 1 nights in November 2022
Proximity and permit parking
Review submitted on Wed, 14 Sep 2022
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer Service
5.0
Lovely comfortable place to stay, within a short walking distance of the amenities of the centre of York. We stayed in early September with the area being quiet at that time. Stays York team were excellent and prompt in dealing with my queries; operating the gas oven and the downside (in my opinion) that the televisions are not aerial connected thus set up for streaming services only.
Guest from Crewkerne stayed at 9 St John's Street for 5 nights in August 2022
