Website: http://www.staysyork.com
I stayed at this property from September to November 2023, which was an excellent stay. So I booked here again without hesitation when came back to York. Great location with a nice and cosy room that made me feel at home.
Lovely apartment, very clean. Nice welcome bag with biscuits, coffee, milk etc. would highly recommend. Great location! Quite noisy outside at night (stayed on a Saturday) but is right in the middle of York. Would definitely stay again!
Excellent well maintained, clean and stylish apartment and great central location in York. Really nice to step out onto the pavement and be in the hussle and bustle of the shambles and old york. It's a busy location day and night, take sleeping ear plugs if you are sensitive to street noise. Key lock to apartment is not user friendly. Needed help on arrival and departure just to open the key box! Just a minor blip on what was an excellent stay and Stays York were very helpful.
Lovely place to stay, clean and tidy, incredibly convenient location (lots of great places to est nearby) and really handy to have somewhere to park. The Snug was especially great in the hot weather as a cool place to escape and chill out! Two points for improvement: - the location of the entrance to the garage area could have been made clearer, pictures are provided but it isn't clear where on Walmsgate it is. Reference points such as the shops either side would have been useful. - as much as the open plan bedroom/bathroom is nice, as that includes the toilet a sliding frosted screen wo...more
We are regular visitors to this wonderful cottage. Guy and Tracy are the perfect hosts and all the cottages are beautiful. The Mill retains a number of interesting original features, combining the history of the building with modern comfort in perfect harmony.The location is also idyllic, providing a feeling of rural tranquility yet within easy reach of amenities. We are looking forward to our next visit already!
Lovely townhouse in a great location . Comfortable and well equipped. Entering via the back gates was a bit of a faff and it would have been easier to enter in via the street door but otherwise you couldn’t fault it .
We had the pleasure of staying at city walls for a few months whilst back in York visiting family. Stays were excellent, quick and efficient and always helpful with any questions we had. We loved our little place in the centre of York and thought it was a great neighbourhood, even if it might not look as scenic as other parts of York. The apartment had absolutely everything we would need and felt more than a home from home. We're quite sad to be leaving! We will definitely use Stays for our next trip back to York, hopefully able to stay here again :)
This is an all round excellent apartment, great views, very modern and spacious and very well located. Highly recommend.
the place is super clean and very comfortable ! I felt it is very good value for money! excellent location to the city centre.
We booked The Enchantment Chamber as a surprise Honeymoon apartment for my daughter Lueze and her new husband Chris. They love Harry Potter and it was the perfect choice. I kept this a secret for 18 months so it was a wonderful surprise for them! We dropped their bags off on their wedding day and were delighted with our choice. The Harry Potter theme is excellent and the appartment is spotlessly clean and wellcoming with everything you need for a cosy stay. Lueze and Chris had a wonderful time - we would recommend it as a very special place to stay in York - just perfect!
There was nothing we could fault with this apartment, everything was great. Parking in York is an added bonus too. Lovely touch with the welcome hamper, fresh milk would be better than UHT, but can understand the reasons why it was supplied in the welcome pack.
We stayed here in April, and really liked the apartment. The place was clean, well laid out, easy to find and use everything- we stayed as a family of 7 (2A, 5K) and had good amount of room, dishes, and seating. We used the apartment as a base to explore York and the surrounding area, and it helped that it had a parking space available for a vehicle. It was a short 5-7 minute walk to the city wall, so we easily got everywhere we wanted on foot. There's groceries about 5-6 minute walk away. It's on the third floor, which was the only drawback, but not difficult to access at all, so it wasn't...more
The property location was excellent. Access was straightforward and the pre-arrival instructions and Welcome Pack was first class. The flat itself matched the description and had all the facilities we could have wanted. Everything worked and the handbook provided all the information we needed. The bed was comfortable, the bathroom small, but more than adequate and the living area had superb views over Clifford's Tower. Everything was great, until 3.55am on our last morning when the occupants of the flat below arrived back and decided it was party-time. Loud voices and loud music which went o...more
Ideal location for the centre - quiet street but close enough to walk to all the major attractions. Really lovely house, well equipped, modern and clean.
This was an amazing property, the warmth and welcoming from Graham was most appreciated. A little difficulty finding it in the dark but we did get there. Such generosity and fabulous welcome pack of goodies to eat, small gestures around the area of gifts and sweets. Locality so convenient for public transport and locality of hostelries, restaurants, shops all on the doorstop. Plenty of places to eat or get take aways and even a pub next door. You will be so pleased you picked this property when you stay and will want to return. Owners Graham and Jane live local and nothing is too much t...more
The Parlour is a well appointed, clean and cosy cottage. Guy and Tracy couldn't have been more helpful and accommodating in meetimg the needs of members of our party with limited mobility. This is our second stay in this beautiful cottage and we'll definitely be back.
We stayed for 4 nights and the unit is beautiful and close to York attractions, great food and wonderful shopping. The unit was in good condition and we had no issues. We would definitely recommend this unit.
Really enjoyable visit to York - Tawny Lodge was a great place to stay, and we’d definitely book it again.
We we blown away with how nice the apartment was when we arrived and how close it is to the Clifford Tower. The pictures on the advert were not superimposed - it really is that close! So a perfect location! The apartment itself was ample size for us (but we were just a couple) but the second bedroom would accommodate another couple. The kitchen and bathroom were of good quality and style fitting a luxury apartment. Also loved the fact we didn’t have to carry around keys (digital pad entry). We had a great nights sleep with the bed being really comfortable and the apartment was clean and offere...more
Such a wonderful place to stay, beautifully clean and they have thought of all those little things that can annoy you in a self catering place like a kitchen not being well stocked with all the things but not a problem at all at Brecks Farm. We had family nearby as perfectly located to visit everyone and great to be so close to York as well. We will definitely recommend it to family and friends.
A great place to stay, secure entry, a well appointed apartment, spacious bright comfortable rooms equipped with everything but a rack or clothes maiden to hang your towels after your ablutions. Great Wi-Fi and TV would not hesitate to visit there again.
Beautifully presented property in wonderful location, with everything you need. Bread, milk, eggs and a bottle of Brecks Farm apple juice provided along with tea, coffee etc. Very clean and well maintained property. Personally I found the bed to be far to soft and the quilt to be far to heavy for summer, hence only a 4 out of 5 for comfort. Would I stay again, yes definitely.
We were delighted with the accommodation at 30 Woodsmill Quay which had everything we needed for a relaxing weekend break. The apartment was spotless and the kitchen really well-equipped. We particularly enjoyed the fantastic views of the river with much to watch day and night! The location is only a short walk from the railway station and everything York has to offer.
We stayed for New Year’s Eve 2022, beautiful place and beautiful location. We’ve said we would definitely be back again
Beautifully presented, great location just 5 mins walk to the city walls, excellent heating. Very comfortable bed.
Extremely spacious, cozy, and immaculately clean, High-end fixtures and appliances. Comfortable beds. Excellent location. Close to shops Downtown York is just a short 5 minute walk. Stayed here with family for over 1 month. Wished we could stay forever.
A very luxurious, clean, well equipped holiday cottage . We particularly like the open fire. We have stayed in many holiday cottages across the uk and this is one of the best.
We were staying during Christmas and the house was decorated for the purpose (thank you!). The location is splendid, it couldn't be more central and peaceful at the same time. It was very convenient for each of us to shop for gifts. You can hear the Minster bells between 8am and 8pm, but I found it charming and created quite a Christmas atmosphere. The house is very traditional, charming, and well decorated. It's spacious and very comfortable. The weather didn't allow us to use the terrace, but I believe it would be quite pleasant during the Spring / Summer. I believe I will stay here aga...more
Loved this property. Had some issues with the programmed thermostat. The owner of the unit actually came over to address it in minutes. Safe and secure neighborhood and building. A saintsberry (spelling?) close by to pick up groceries. Pubs nearby. Will stay here again.
Loved The Arthouse. Sharon has thought about all of those extra little touches to make you feel so welcome. All the furnishings and fittings are gorgeous and there is plenty of entertainment for cosy nights in (which we did 3 nights out of 4!) if you want something a bit different to the norm this is definitely the place to stay. We’ll definitely be back.
Couldn't fault anything at all. The apartment was easily accessible and the location was perfect. It was very clean and well layed out. Would definitely stay again.
Great location, fantastic facilities and very comfortable. We will definitely book another stay soon!
The apartment was extremely comfortable with luxury furnishings and super comfy beds. It had everything and more for a great city break. Shops and attractions are only minutes away. Everything was cleaned and maintained to a high level and the smell from the high end diffusers greeted you perfectly as you entered the building. Great value for money would highly recommend this apartment.
Beautiful apartment close to all the great amenities of York . Lovely hamper of local products left for us to try , can highly recommend staying here . Building staff very helpful, secure and safe .
We had a great stay at Foss Bridge Apartment and would recommend it! The location is fantastic with most things a 10 minute walk from the apartment including supermarkets and a great selection of restaurants. The apartment itself is cozy and bright and worked well for us! Overall, a great place to stay in a fun city!
Mostly perfect my only suggestion would be to find a way of cooling the upper floors in high summer… otherwise a lovely experience all round.
Lovely apartment. Plenty room for 4 people. Good situation for minster area and walking distance to centre of york
Very nice, clean apartment. Had everything we needed, in a great location. Very comfy bed. Communication with stays York was excellent and a nice touch of a welcome bag.
It depends what you expect. We always wanted to stay in that house for special reason. For us everthing was fine and perfectly organized!
Comfortable stay in ideally located apartment. Road works meant we couldn’t use allocated parking but parked at Nunnery Lane public car park and Stays York refunded the parking charges for us.
Comfortable, clean, modern 2nd floor apartment with spacious hallway with lots of storage and floor to ceiling windows throughout. Much better value than a York hotel; it has one secure covered parking space under the building included in the rental price and 2 beds, 2 ensuite and another cloakroom in the hallway plus comfy TV, dining and cooking areas. Excellent location for walking all around York, inside and along the city walls. Would highly recommend.
Lovely apartment, beautifully and comfortably furnished. Location perfect for the Shambles, Minster, bus stops further afield and M&S for food.
I enjoy staying in this beautiful house. The location is wonderful, the house is very close to city centre.
This is a really lovely cottage, close to the city centre, the station, Scarcroft Park and the Bishy Road shops. Calm and tasteful decor, well equipped, comfortable, clean. Our family lived here for two months in total while we had building work done and it felt like home. Be aware that it’s a small cottage and all the clothes storage is in the main bedroom so if your group is friends rather than one family you may need to work around this. The neighbours are friendly and it’s a gorgeous neighbourhood, with the allotments at the back and the school at the end of the road.
Lovely cottage, very cleverly restored. Good location. Lovely welcome pack. Would recommend. Thank you.
This was our second visit to Pear Tree House and will definitely not be our last. Absolutely perfect in all aspects and would highly recommend this property.
Loved this apartment. Perfect location . Spotlessly clean and comfy - smart tv and WiFi all spot on Benefit of free parking and ev charging. Loved the little bag of goodies from stays overall would stay again for sure
This is my 2nd stay at this beautifully furnished apartment. I especially love the super comfortable pillows and bed. High quality furniture and a lovely cosy feel throughout the apartment. I look forward to returning next time I'm in York.
Could not fault the booking process start to finish. Kept up to date throughout and the property was everything we could have wished for. Spotlessly clean, probably the best place we’ve stayed in York on our 8th trip. 11/10
We really enjoyed our stay at Cocoa Suites. The appointment was clean and well located with good parking close by. We can't comment on the value for money as the break was a birthday present.
This beautiful apartment is top notch. We stayed as a family of 4 for two nights and we wished we could have stayed longer. We had everything we needed and more, including a washing machine, iron/ironing board as well as a hair dryer in both bedrooms. The apartment is beautifully decorated and extremely spacious. Our daughters did not want to leave. Special thanks to Chris Saunders for recommending this gem of an apartment. We're looking forward to visiting again next year.
We enjoyed an amazing stay at this apartment. It is conveniently placed near various attractions, beautifully maintained, stylish and well-equipped.
My partner & I Stayed at 34 Coney Street, Tobacconist & Cigar Importer apartment on Friday-Sunday to celebrate his 50th Birthday. We always use Stays York as find them excellent, however we were disappointed with this apartment. For a self catering apartment you would definitely expect more in the kitchen! 1 wine glass? no standard size glasses. Very limited kitchenware, no bottle opener, hardly anything you would expect and have had previously in other apartments. Normally the bathroom has a full bottle of shower gel/cleanser - this place had no shower gel left in the bottle. The TV did n...more
We love staying here. This will be our 3rd or 4th booking and is like a home from home. Perfectly located in the centre of York! We will be back
Very close to the centre, lots of convenience stores close by, great pubs and little cafes/bakeries around the corner! The customer service team are very responsive, friendly and helpful. The apartment was spacious with 4 of us, clean and well equipped - we cooked a full roast dinner and only struggled with peeling veg! Would recommend 10/10 and will be staying again :-)
Second stay at the property. Perfect location for the Minster, railway station and restaurants. Recommend and would stay again.
This property is ideal in every way for a couple who want comfort and easy access to the City, trains and the National Railway Museum! Great place to call home for a few days.
We had a wonderful weekend in this beautiful apartment and it very much felt we were staying in our own home. Everything you could possibly need for a holiday break was provided. Great welcome pack was a nice touch providing great quality tea, coffee, biscuits and lots of other treats. The apartment was spotlessly clean, extremely comfortable beds and great bathroom facilities. Loved that we could watch tv as a family of 4 as so often this isn’t the case in rental properties. There was absolutely nothing that could’ve added to our stay, from booking, checkin to checkout communication w...more
Thanks so much for a great stay! Clean, comfortable, brilliant location for getting around York. The parking wasn’t an issue at all, but there is always ample on-street parking outside the house, so would be beneficial to provide a permit if able. The NCP car park is only a few mins walk away in any case so no big deal. We were a family of 4 with a small dog. Maggie’s Place was super comfortable and we appreciated the downstairs space for separate TV watching in the evenings! Beautifully tasteful quality furnishings (which is hard to find when you have a dog!) and a fab rear terrace for so...more
We were very happy with our stay at Out of Office. The location was absolutely brilliant and so easy to walk everywhere around town and to see all the attractions York has to offer. The spacious apartment was perfect for 2 couples and 2 wee ones with the fold out bed being perfect for our toddler. We did request a bassinet which was not there when we arrived but luckily we did have one packed otherwise our baby would have been in our bed. Otherwise the perfect stay.
This was our third stay in the property. It's changed hands since the last time in 2019, but overall it's been kept well. We noticed that whilst the general cleanliness was good , a couple of bit's on the lounge carpet had'nt been found, so wondered if the lounge had actually been fully cleaned ?, a minor thing really, but something you think should have been done. The cost is the other minor issue, York is a very expensive city for accomodation, I've known colleagues who've actually refused to stay in York over rental prices, so although the price has come down since it's height (of the covi...more
Lovely little place, The bed in the main bedroom could do with updating as had a bit of a dip in the mattress but other than that was spot on! Really enjoyed it!
This flat was amazing! From the way that it has been redone to include the beams to the layout and huge size of it and it was extremely clean! The location is about an 8 minute walk to the train station and just about a 5 minute or so walk to the shops and the area known as the Shambles. The two bedrooms with two bathrooms worked perfectly for our trip. We did find it odd however to not have any shampoo or soap for the shower which a lot of accommodations do provide. It would be easy to do so. However, the included washer and dryer came in handy (and drying rack too which a lot of places don...more
The accommodation is very convenient for both the railway station and city centre. It is comfortable and well equipped for 2-4 people.
We needed a last minute get away with the dog and this place was perfect. A lovely, snug cottage which was okay perfectly located in the centre of York. The cottage was very luxury inside and had everything you needed from comfy bed, powerful walk in shower, decent size kitchen with washing machine, oven and dishwasher. We spent 3 nights here and it was perfect for a quiet escape from busy life. The welcome bag was a nice touch and the big smart TV was great for the evenings. The courtyard was great for the dog and would be a nice to sit out on a night in the summer. The on...more
Excellent location & a great apartment. The livingroom, kitchen & bedrooms are all nicely decorated & decent sizes, plus we had the added bonus of a courtyard. The smart TV runs Netflix, Prime & Disney+ so that kept our little one happy when we were back at the apartment. The kitchen is nicely laid out & has all the utensils you’d expect at home. The only downside being the main bathroom door has warped to the point it wouldn’t close meaning we couldn’t use the bath, shower or toilet in there (we emailed Stays York on the day we arrived so hopefully this will be fixed soon). The apartmen...more
We had a lovely time staying at this property which is very close to the city centre and easy access to lots of the attractions- and also a short walk to rowntree park which our kids really enjoyed. It’s ideal for a small family
Room was little dark but everything we needed for a short break .when I booked I was asked if I wanted parking but on arrival I was told there is no parking available with units
Second time staying here and we will definatley book again next time we are in York. Everything you could possibly need in a fabulous location close to the centre and all the restaurants/nightlife and tourist areas but in a quiet street a few minutes walk away. Perfect.
Bean to rambling rose twice already Would highly recommend it Good location for walks to Beach and Whitby Very clean plenty of room Did not like hotel service not good
So fortunate to have been able to stay in ‘Over the River’ - it was the most beautiful apartment only topped by the amazing views. The apartment was very clean and well equipped. Easy access into York. did I mention the amazing views from the balcony? They were outstanding. Would be more than happy to stay there again
It would be necessary to put hangers to hang the coats, instead of throwing them on the sofa. And a chest of drawers to keep clothes, instead of having to store them on the window sills. The rest, excelent. The hosts responded promptly to a problem.I had. We are very grateful.
Delightful and well thought out flat. Perfect for a couple though there's a comfy sofa bed also. Good bed and linen. Great central location. Everything you need. Very quiet. Stays of York extremely helpful when we mislaid keys.
We had an excellent stay here for a week of work. Comfortable, spotless and equipped with everything we needed to really feel at home. Thank you!
Fantastic! The location was brilliant, the house is delightful with plenty of room for all. Lovely little touches by host, like fresh milk, tea, coffee and bottle of fizz. Such a little gem I have recommended to friends already. Stays York were also extremely helpful and really impressed by the curtesy call the day before our trip.
Right on the river front (ideal for people watching lol) so the views were lovely. We had 30 degree weather our full stay so the fans in the bedroom at night were a god send. We weren’t able to access Netflix on the bedroom tv like it said we could but the tv in the living room worked fine
We stayed as a couple for 3 nights over New Year. Great apartment -had plenty of facilities, clean, warm, tidy. Great location very close to city centre, short walk. No noise from other residents. Window is on a main road but not an issue unless you are a very light sleeper. Resident parking space was a real bonus, felt safe and secure area. Took us a minute to find apartment from parking space but front door it's just up a pedestrian walkway. Having read other reviews, yes the bedroom is small and a tight fit to get to far side of bed but fine for a few nights for us. I got a much ...more
Lovely apartment in a great location with secure parking for your car, easy access to town centre and restaurants .
Excellent flat, reasonably well furnished. The only issues were the lack of shelves in the bathroom which meant we had to put our toiletries on the floor and and lack of space for hanging clothes as the hall cupboard was locked. No other issues. This was our second stay at Ryedale House is well situated for a number of very good restaurants, the city centre and local landmarks.
I booked this place as a very last minute get away for myself husband and 2 children. It was absolutely amazing stunning apartment. Spacious and everything you could possibly need. We wish we could have stayed longer. Everything you could possibly need in kitchen and 2 bathrooms were a godsend with 2 children. The king bed was split into 2 twins for us too. Which was great. We look forward to booking again. A hidden gem.
Great place to stay, for three female school friends, in York. The location is near the Minster, Betty's Tearoom, Shambles...The clean apartment is equiped with everything you need for a short stay, especially the kitchen. It is set back from Stonegate and therefore quiet, except for the beautiful sound of the bells from the minster. We received a generous welcome pack with some lovely treats. The apartment is warm and the airing cupboard is great to dry wet coats.
Lovely place with a great location. A couple of small issues when we were staying here. The heating controls were not working and the actual electric radiator panel was not attached to the wall and kept falling forward, this was quite an issue for us as we have an autistic 4 Yr old who loves running around everywhere. Unfortunately she ran into the side of this as it fell forward (she was ok, just a little wary of the room after) Even with these issues we would try it again as the building and location are fantastic.
Stylish and clean place, close to city walls and centre. Clean and in theory quiet place (if it had not been for the geese on the canel honking, but no-one can change that). Excellent cleaning service. The WiFi is slow, so don't plan to work from there. There is a kitchen with basic equipment but no hood, so if you fry something the steam will accumulate fast and as it is a single room your bed will smell like your food. Supermarkets and countless pubs nearby. Around 25 min walk to Uni and to the station. Helpful staff, super easy check in and check out. 10/10 expectation vs reality when looki...more
An Excellent apartment only a few minutes walk to the city. Spotlessly clean. Had a lovely wake up call with the geese taken flight in the mornings. Loved the place.
We stayed in this apartement over new year. It was very nice and clean and had a charming atmosphere. The short footwalk to the center was absolut great. We enjoyed the stay!
We stayed in “The Parlour” at The Dukes Townhouse. The building is on 4 levels, ground, first, second and the Loft. We stayed on the second floor, which I didn’t realise until we arrived, but that’s my fault for not reading the “info” section on the website. NOTE: The second floor takes its toll on your knees if they’re not up to it. Clean and comfortable. No issues at all. Fast internet. Welcome basket is a nice touch.
Fantastic base for York Centre. Great appartment. Parking gate fob did not work, and either did the replacement fob. No working fob for complete stay. TV remotes or TVs problematic. Think mostly down to batteries although one of the bedroom TVs maybe faulty.
Our third stay here! Such a lovely homely apartment. Excellent location right next to the Minster. Excellent safe parking within a gated car park - you can see the car from the apartment. Small things that need to be addressed: the double bed is a beautiful sleigh bed but needs a new mattress. There is a bit of a drain smell around the bedrooms/bathrooms. The sofa isn’t terribly comfortable. Having said that we love it here and will return.
Small studio near center in York. Clean and perfect for visiting town or family in York. Quiet near the river and only the geese will keep you awake
It was good to find the apartment was nice and warm when we arrived. The entry arrangements were a little complicated as mentioned in earlier reviews but good to know the place is secure. So easy to get in to York on foot from the apartment. Supermarkets conveniently close. If you intend to cook whilst here, I would suggest bringing salt, pepper and an oven glove. Personally, I would have thought an oven glove to be essential for safety but none was supplied. Otherwise it was an enjoyable and comfortable stay.
My 83 year old mother and I had a wonderful stay at York Heights and would highly recommend it to anyone visiting York. The apartment was extremely well appointed to a very high standard and the communication from Stays York was excellent. We arrived to find a lovely Christmas tree, welcome pack and a lovely, warm flat which was well received. The flat was comfortable and the view amazing. Minor things - I did have a problem with the bath in the main bedroom as the bath was so slippery I could not stand to have a shower. I highlighted this to York Stays the morning I left and suggested a b...more
The location is very ideal close to city center and key attractions. The beds could have been a bit larger. The bathrooms lacked hand wash, shampoo and conditioner, lotion so toiletries could be improved. The mirror in bathroom 1 is placed above the toilet seat rather than wash basin..so a bit of discomfort while shaving.Otherwise very large living room, well equipped kitchen and cosy sofa cum bed.
We stayed at Number One High Petergate as a family (two adults and two children (14 and 9)) over the February Half-Term. We know York well, and the location was fabulous; a few hundred meters from the Minister, and it was lovely to be able to stay in the heart of one of the world's greatest cities. The apartment was comfortable and spacious, with all necessary amenities. We agreed that we would definitely stay her again as and when we are visiting in the future. Highly recommended.
Great property for a family of four. The location was ideal for us. Only negatives were smell of smoke from neighbouring pub, the shower did not drain well (reported that) and the stairs were a bit steep but fine for us with our older children. I’d considering staying there again despite that as the house was lovely and well appointed thank you for our stay,
I'll be back again and again. Location is the best Comfort really important was great. I reconnmend to everybody
Really nothing to complain about. Only struggled to get the key as it misunderstood big cupboard, Apart is clean, cosy and very comfortable.
This is a very comfortable maisonette with off road parking in a quiet courtyard development right in the heart of Fulford. The entrance hall has over door hooks for outside coats and enough space under the radiator for wet shoes/boots. A door leads to the spacious living area with its large, comfortable sofa and coffee table as well as occasional tables with table lamps to compliment the spotlight main lighting. The wall mounted TV has a full Freeview range and excellent sound quality. There is a downstairs toilet just off this room, but the headroom is quite low, so be wary if you are taller...more
A nice compact apartment (a bit snug for 3). Well equipped with lovely bathroom. The layout from the photos has changed with the sofa and table swapped which made it feel a bit cramped. Didn't use the balcony but this would be a real plus in the summer. Convenient for the centre and City Walls. Nice and quiet overall. A few minor maintenance issues which we've reported so hopefully they'll be rectified for the next guests. A good break and Stays York are always very friendly and helpful with good communication.
Couldn't fault the accommodation or location. Secure parking a plus and very close by to attractions and amenities. Overall enjoyable stay in a clean and well equipped apartment.
Perfect stay for two nights with my husband and son. Very comfortable and only a 10 minute walk to town. York Stays were brilliant throughout. The only problem was that despite the parking permit being included we got a parking ticket right outside the house which we were told we need to appeal ourselves. We are still awaiting the outcome. Wouldn’t hesitate to stay again.
This is our third stay at these apartments. they have continued to maintain their high standards. We shall use them again.
Everything very clean and uncluttered and we loved the crisp white bedding. The decor was neutral and pleasing and we loved that the old cast iron support pillar of the original building was incorporated in the modern decor of the apartment. The shower room was modern and the shower easy to use. The entrance to the building was initially quite challenging to find. There were two of us but had I been alone, I wouldn't have been very happy with the very quiet location for walking home alone. But we would definitely use Stays again but maybe not that particular apartment for this reason alon...more
Perfectly located for central city locations, ideal if travelling to York by car. Great for a family or friends.
Had a lovely weekend! it’s the perfect location easy to walk everywhere, was able to drop luggage off early, everything was clean when we arrived and could even order food to the flat itself which was great!
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The StaysYork is second to none when coming to stay in York. Very good customer service and booking systems. All the properties are perfect for comfort Tours.
This house is next to river, very quiet at all times while we were there. Very clean, could do with a lamp in living room as I'm not keen watching tv with ceiling light on, but this is a minor thing. Would definitely stay again.
Excellent property, great location, guaranteed parking spot - easy to find. Apartment itself very spacious, beds extremely comfortable.
The property is in very good standard and good location, very easy to walk to city center, the only draw back was not having an extracter for the kitchen cooking, otherwise a comfortable stay overall.
One of the comfiest beds I've ever slept in along with fantastic facilities and an excellent location. It would have been 5 but for me personally the price was a little high but it was worth it due to the nature of my stay and the weekend I stopped. if your looking for a place to stay for a special occasion its well worth it but if you need a quick place to stay maybe look for something a little cheaper.
Lovely comfortable apartment in a great location for visiting York. Second floor accommodation. We would use again.
House is well equipped and very clean. The location is absolutely central in Amble and i would recommend it, even for people with pets, as it was ideal for our Dog.
Although Stays York is very good company to work with this in no way reflects upon them and I will continue to use them for holiday rentals. Their customer service is excellent. However the apartment was beautiful and the area was perfect the apartment heat system is awful. I put the heating up several times and it would after a bit drop back to 14c . Also overnight. I stayed in the winter so it was cold. The rental company has no control over this and brought me a portable heater. The only blanket in the apartment is the duvet on the bed which is comfortable and warm. There is no entertainm...more
A beautifully appointed apartment in a great spot in York. Very comfortable bed , good quality bedding and towels. Extremely clean and York Stay service courteous and helpful as always. Now onto the heating/water system. This has been mentioned in previous reviews and it really does need sorting out. Heating is run by a smart device which has no instructions by it or in the welcome/instruction pack that we could find. It was cold in the apartment when we arrived so of course we tried to turn the heating up but it appeared to be quite complex (and we are reasonably tech literate) and after a w...more
The apartment is lovely - well appointed, premium fixtures and fittings, comfy furniture and the bonus of a Nespresso machine (bring your own pods!). The parking is fine - not the biggest spaces, but not the smallest either. You can walk from here to the Shambles in 5 mins and to the minster in 10 so a really good location for exploring the city. I’d recommend to anyone looking for a good base in York.
Enjoyable stay in Pawson House. We particularly liked the location and the secure parking space. Unfortunately, we had an issue in that we had no access to hot water on the first morning of our stay but, after a few calls, this was resolved by the Management Company by mid afternoon. Good service provided by Stays York.
A good location for visiting all the old city within the walls and the museums and attractions. The apartment itself was comfortable and well presented. Access was easy and the stairs leading to the apartment were light and airy. As the weather was hot we needed the electric fan and also the windows open. Consequently, there was some noise from the nearby street. We could have done with some more drinking glasses. There was also a problem with the television reception and not all freeview channels were available.
The place is fabulous, Near to the city center, clean. We enjoy our time there and look forward to come back again.
We booked this property as a group of 6 and thoroughly enjoyed our stay! We loved the layout of the house, modern feel and how comfortable the beds were! If we had to give some constructive feedback, I’d say: Location: although only 20 minutes from York centre, the location maps were somewhat confusing and all of our party were travelling seperarely but couldn’t find the property easily. It mentions a ‘blue’ door entrance but I’d say it’s been updated to a green/mint colour since these instructions. It made us doubt what house we were entering! Comfort: overall the comfort of the be...more
It’s a lovely spot and so convenient for the centre. I was there for 3 months although the very noisy geese in the river lagoon/basin going bonkers 24/7 is waring and you don’t get used to it believe me. Best Nigel
I had stayed at Cocoa Suites before, but in a 1 bedroom apartment, and it was outstanding and faultless, hence my deliberately choosing Cocoa Suites with Stays York again. Whilst this last stay was good, it did fall short of the high standards already set. The biggest disappointment was that the studio was not perfectly clean (hairs, in the bathroom, kitchen and in the bed and rubbish under the sofa. Admittedly the week I stayed there was during a period of very cold weather, however the large, old windows are draughty and not insulated. By manually setting the heating, it was possible ens...more
Convenient location with great view and apartment had everything needed for a comfortable enjoyable short stay. Would definitely recommend and if coming again would choose to stay again.
Dear sir/madam, My name is Lei. I stayed at 4 apartment, 33 Bootham row, York from 14 Oct to 4 Dec. I would say that the location and facility of the apartment are great, while my experience happened on the last day made me feel disappointment with this company. Yes, I broke the rule because on the checkout day, I didn't take away my luggage until 2:30pm. I received an email from the office in York on 3:10pm and they charged me £100. I sent an email immediately to the manager and explained the whole thing and appologised. He amended the charge from £100 to £75. What I would say is...more
Actually 3 flights of stairs not 2 as described. Not for tall people, nor poor balance. Beds very comfy.
Lovely house, great location lots of space. It was great to have access to washing machine and dryer.
Great location - a short walk from city walls, river and green spaces to walk the dog. House itself is comfortable but not luxury. There is a slight musty smell in the hallway - should be looked in to. A blocked drain resulting in kitchen sink water overflowing into the courtyard also needs attention. Sadly the house has no facility for recycling - we took our empty bottles home rather than put them in the one general purpose bin.
The location of 10 Stonegate is what makes this property stand out. My husband and I stayed here once before in 2018. The property was in much better shape 5 years ago. Housekeeping has declined significantly since then. Windows needed cleaning. The front doormat was filthy and needed to be replaced. Carpets in both bedrooms stained, dirty, and in need of a deep clean. A significant amount of crumbs and tissues under the furniture cushions. (Stays York responded immediately and a team came and cleaned under the cushions). Kitchen cabinet exteriors were sticky. Large kitchen rubbish container l...more
This apartment is centrally located in York and within walking distance of almost everything. It is nice and clean. Unfortunately, it is not a good choice for a long-term stay (we stayed for one month), the main reason being that the ventilation does not work for cooking. We had to keep the front door open to let fresh air in while and after cooking as the extractor hood above the oven did not function properly. It did not have any carbon filter as it should according to the instruction booklet. We made the letting agency aware of the poor ventilation several times, but nothing was done about ...more
The location was just perfect for getting the most out of our stay. Honestly couldn’t have wished for better. Information provided by Stays York beforehand was super helpful, very reassuring and everything included was correct. The house is charming and very well equipped. We found everything we needed was provided. Couple of things to be aware of - the wine bar next door is noisy and disturbed our sleep every night. Sound proofing isn’t great. Possibly to be expected in older properties? Also, lighting isn’t ideal for applying make up. I’d recommend taking a travel mirror with you....more
Lovely apartments well placed for getting around York . Lovely and clean good customer service throughout
House was great! Perfect location and had everything we needed. Really liked being close to York as well as more local shops. Minor niggles: a Nespresso machine is provided but no pods! The king bedroom smelt of drains (am assuming from the ensuite). Overall a great stay and would definitely book again.
The sofa bed is very bad, especially for an adult (the mattress is extremely thin). The bed in the main room is not very good, probably old and used too much. It would have been useful to get the information that the sheets and duvet of the sofa bed are under the other part of the sofa. The location is great.
We loved our stay at Moatside Gate, York. Just outside walls. Was easy to walk to everything. Place was quiet and comfortable. Has parking inside property gate if you have a small car but there is still a designated safe parking spot just outside entrance gate for a larger car. Highly recommended.
Clean, comfortable apartment inside the historic city walls of York. Close to convenient city parking lot that allows overnight parking when paying through the app. It has a small kitchen (which we did not use) and an All-in-One washer/dryer which was convenient. The apartment does not have air conditioning. It is on the ground floor and, for security, the window only opens 2 inches. There is not much ventilation and the apartment was warm and a bit stuffy. A fan was provided and I set it up next to the window to try to get as much air as possible. The bathroom was very clean, but it did have...more
Excellent accommodation in a quiet area just a 5 minute walk to the city walls. Modern apartment, lovely and clean, spacious and comfortable. Parking simple and straightforward. Would definitely recommend.
Loved the apartment, clean, nicely decorated, very comfy and homely. Location couldn’t have been better, so perfectly placed for everything. Would highly recommend, and we’ll definitely be back next year.
The property was in a good location and has everything I needed, it was very comfortable would recommend to anyone coming to York.
I stayed at Backyard No2 for a month and it was okay. A very clean house with the necessary home essentials. The location is convenient to York, but perhaps not in the most desirable area. I ended up buying my own pillows as the provided ones were quite poor. As well, for a long stay the lack of a desk was inconvenient, but for a vacation house this won't be problem. Finally, it was problematic using the oven as the fire alarm is extremely sensitive.
Great place, stayed before in first floor apart 2, this is larger and more appropriate for 2 x adults. This time apart 3 top floor, much smaller but no issue as was just myself and young grandaughter. Only issue was having to climb multiple stairs which was not made aware of at time of booking and quite a struggle on a daily basis when managing back problems. Overall these apartments are in prime location to all shops, eating places and attractions, a short 10 minute walk takes you to the heart of York. The apartments themselves are spotless clean with all facilities and a pleasant quite by th...more
The apartments was ideal for us and our daughters. It’s a fantastic living space to eat and spend family time and also short walking distance to explore York. We will definitely return.
Had a lovely 2 day stay in this nice cottage. We were visiting for a family wedding in Whitby and so the location was perfect. Accommodation was really clean and tidy and so warm. The grounds are superb and lovely for an early morning walk. Perfect for a short break. Thank you.
Nice location, good communication from Stays staff. Good information booklet in property. Parking available. However it was superficially clean, it is in need of a deep clean. We were disappointed to see rubbish under the beds, cobwebs, thick layer of grime under the sofas, and an old full baby’s bottle under there also!
Fantastic location. Mattresses need updating. Could feel the springs. Pillows also need updating. Otherwise well furnished. Would stay there again. One caveat, the unit has no A/C. We only had the living room/kitchen heat on during the day in December and were slightly warm in the bedrooms at night. I’m not sure if it would be bearable in the summer.
The customer service from yourselves was outstanding, unfortunately not from the property owner. Under the circumstances we had a relaxing stay and will use you again in the future to stay in another property.. We had a very close family bereavement to which the property owner refused a date change .
The property is in an ideal, quiet location and within walking distance to access city centre sights. Well designed with a small outdoor area, it is suitably furnished and equipped for up to 4 adults. Modern, clean and uncluttered in a clever design.
Although the apartment had a small kitchen the separate large lounge and bedroom meant it was spacious.
This is the second time we have stayed here. It’s a lovely quirky house with everything you’re going to need for your stay…it’s like home from home. The shops, cafes, pubs and restaurants are just outside the front door and York town is just a 15 minute walk away…we love it!
Lovely modern and well thought out apartment, very clean and well equipped. Welcome pack a nice touch. One of us found bed to be very comfortable the other wasn’t to keen, ( the only reason I gave it 4 stars on comfort) but it would not stop us booking the apartment again. Would have been more convenient to have 2 sets of keys for the apartment front door and more detailed instructions for the heating. I look forward to staying again when we are next in York.
Overall the accommodation was really good value for money and the location was perfect. It was clean and tidy, however the drainage in the twin bed bathroom needs looking at as the water did not drain away very quickly when using the sink and the shower as they kept filling up with water. The heating was easy to use and control (which was handy as it was very cold outside!) The bed I slept in was harder than I’m used to but the bedding was clean and warm. As I previously mentioned, the location was perfect as it was in the city centre which made it very easy to travel around the city and it wa...more
Everything was so clean! Lovely welcome package with tea bags, coffee etc. Location was perfect, 15 minute walk to train station, 5 minutes to Shambles and Minster. Beds were comfortable and it was brilliant to have a smart tv, really felt like home from home. Cottage is on a slant but you get used to it after a while. Will definitely recommend and stay again!
We enjoyed our stay in York , The accomodations location was really good for quick access to Yorks walled city, with easy access to the wall itself which can be used as a less crowded route to other parts of York on busy weekends This secluded accomodations work well for us with easy access to transport links too as a bonus
Good accommodation, Living area quite ‘snug’ for 6 people, but ok. Quite a walk through the hotel estate towards Sandsend. Some of the appliances need some attention- kettle handle and mixer tap.
In general, we were satisfied with the stay. There were just not enough kitchen utensils and no vacuum cleaner for cleaning.
The apartment was centrally located and very convenient for our conference. The Eboracum meet and greet service was really great!
This house is in a fantastic location. When you step out the door, the Minster's towers are right before you. It is a fine house and served us well. The photographs in the website are cleverly taken and the sitting room is better in them - brighter, larger and more magnificent - than the real thing. The real thing is perfectly ok,. The company chooses not to offer the opportunity to recycle. This is frustrating. The attic room is good fun. Our teenage children enjoyed staying up there. The kitchen is full of useful things. The conservatory is a nice place to sit, though some of the f...more
The host is very professional and response very good. We have extended our stay and without fuss, we were given a very quick relocation so we won't have to lose valuable times
This house has lovely comfortable sofas and beds. The kitchen has fairly good equipment but no dishwasher. Good hardwood floors downstairs and (dated) carpet on stairs and in master bedroom. Good water pressure and nice size bathroom with over bath shower. Little garden with room to sit out.
I absolutely loved my stay at knavesmire. It was a beautiful little studio in a great location. I will miss it sorely. I stayed for two and a half months. The communication was brilliant. We had some plumbing problems first with the shower/toilet and then later with the kitchen sink and washing machine. It was frustrating but they were on it immediately and even re houses me for two nights when the plumbing problem took longer than intended.
Overall we enjoyed our stay at Picadilly place. I think cleanliness could have been better. Will definitely return to beautiful York.
The house was within walking distance of the city centre, ideal as there was parking. A well fitted & comfortable property had everything we needed for a three night stay.
This apartment is absolutely perfect for visiting York. The location is amazing! Just a few minutes walk into town and the train station is even within walking distance. The apartment has everything you need and is very comfortable. Even has a washing machine which was handy. The only small complaint we had was it could have been a bit cleaner with regards to the floors/dust. And the bed is not attached to the headboard so it moves when you sit on it. But overall, excellent stay and we would return again!
This is our first stay at 28 City Walls, a large, well equipped flat. Great location. Negatives: fridge freezer needed defrosting and hand rail is ESSENTIAL in the shower. Non slip shower mat provided was inadequate. Have booked again for next year and will continue to do so if the price remains affordable.
Have stayed here before- as usual it was clean and ready for us. Very comfortable and handy for where we needed to be.
The Cottage was fine. Loved the hamper too. Disappointed that the recycling area was opposite our patio and was overflowing. Also unaware of all the construction taking place that spoilt my 60th birthday with my family who were staying at the Gardeners Cottage too. We had originally booked Discovery Cottage so six of us could stay together. This was cancelled at short notice so managed to get the two cottages. Made the best of it but would have expected to have been advised of all Hall and surroundings being renovated ( rubble/ old mattresses on.the walking route etc) would have expected an...more
Nice apartment in excellent location for visiting York, even has reserved private parking space. Equipped with everything you need. Felt odd that you don't see anyone - just collect key from safe outside, stay, lock up & put key back in safe. Probably system devised during Covid, and it works.
The apartment was compact but very well equipped. Very clean and well presented. Great location just outside the city walls, a 5 minute walk into town with lots of nice bars and restaurants on the way. The welcome pack was a nice touch. Only gripe was an uncomfortable squeaky bed but otherwise I would absolutely recommend
Fantastic location! Five minutes walking distance into a gate into the city walls and the centre of the old town. Loads of eating and drinking places just minutes away Great for family. For couples it would be a bit more awkward as the second bathroom is downstairs and the upper one is part of the main bedroom. The flats were warm and the block was extremely quiet. Everything you need is there. Our only complaint was that the beds were too soft.
A beautifully furnished property in a great location. The patio garden area and furniture was great. Unfortunately as it has been fairly warm and to keep cool we have had to keep the windows open which was not ideal as the noise from the road and traffic was horrendous. This made it very difficult to get any sleep. The beds ( and we tried both rooms) were very uncomfortable but that may just be down to our preference. The bakery downstairs is great but unfortunately we were woken up by staff buzzing the door to get access to the bakery from 3am.
The house is in a brilliant location, being an easy few minutes walk into York whilst in a quiet street. Parking was good - we managed to park almost outside the door throughout our 4 night stay. The house is warm and very comfortable; sitting area works well though might be cosy for 6 people and dining area offered good space to sit together around the table. This could be a really great house; unfortunately the kitchen and bathroom do let it down. The kitchen is adequately equipped but if you like to cook proper meals it is difficult; the only chopping board is a piece of granite which was...more
Overall a good place to stay. Please note the lounge is directly above a pub bar area. Also, the entrance to this particular apartment is at the rear of the pub up an external staircase. Currently there is scaffolding at the back of the apartment. It only affects the bedroom window. We stayed over a weekend, so there weren't any workmen during our visit. We could only hear slight mumbles from the pub below, and nothing at all from the bedroom. So it was fine. As others have mentioned the bathroom is too small, more the size of a cloakroom. There's definitely space to enlarge it. The shower was...more
The location was easy to get to and instructions to check in were clear. However, we felt that the accommodation itself was a little underwhelming and wasn't necessarily geared up for a stay of more than a night or two. The courtyard was dirty and covered in leaves and little apples which wasn't ideal for having a dog to stay. We decided to brush up the mess and ended up leaving the courtyard in a much better state than when we found it. The door to the courtyard doesn't fit properly and stops you from opening it fully making it difficult to bring bags in and out. We ended up not using the ...more
The apartment is a great size, clean, big bedrooms, comfy beds. Location couldn't be better, self check in was easy. Would be good if permit parking was available outside the road. The kitchen isn't very well equipped though, for an apartment for 6 people there were only 3 tumbler glasses, the draining mat was mouldy, 1 tea towel is not enough, no small chopping knife. The overall decor felt slightly tired and there's bad damp/water damage stains down the wall near the window in the bedroom at the back. Sofa was very comfy though! Communication with the rental company was excellent. Over...more
Lovely Victorian house in the perfect location for visiting York. We didn't use the car for the whole of our stay - it sat happily outside the property. The house was clean, comfortable and full of books and china - I would worry if there were small children in the party but perfect for older families.
The Booksellers is a quaint property in an excellent location in the heart of York, perfect for a mini break with the family. Unfortunately we experienced a couple of issues, one was no signal on the TV, so no freeview. The other was a major plumbing issue which meant we had to vacate the property after one night. Stays were quick to resolve the issue by offering alternative accommodation which was fabulous, it was just a shame that there was no 3 bed available so our family were split across 2 individual apartments rather than being able to stay together for the remainder of our holiday and ...more
The parking permit worked well - parking is in Nunnery Lane carpark 10 minutes walk. It might be possible if not too busy to pull up close to the apartment to unload first. The instructions for gaining entry were fine - there are 5 doors and two short flights of stairs. The second door requires gentle fiddling until it magically opens. Apartment seems recently renovated and was spotless on arrival. There’s a large double height kitchen/living space , shower room and double bedroom on the ground floor and a bathroom and attic bedroom upstairs. There is a sliding door into the apartment but othe...more
The room flooring needs upgrading and maintenance. Flooring sheets are coming off especially at the bathroom/ toilet area. Routine maintenance must carried out to keep the room in good shape for improved customer satisfaction. As our stay was long I was expecting the towels will be changed at least once and room cleaned. I am not sure if this your policy. Hope to hear from you.
Loved that both bedrooms had an en suite, one with a bath. Very modern kitchen with everything you need. Lovely guest box with tea coffee etc. Thank you.
Lovely cottage in a great location. Meals and drinks at the adjacent Raithwaite Hotel were also very good. The only downside to our stay was the boiler pump breaking down on day 2 which left us without heating and hot water for 24 hrs. The Stays York staff were quick to respond but we effectively lost a day of our holiday through having to use alternative facilities and waiting in for the boiler engineer.
Overall we all enjoyed our stay at Middlethorpe Manor Cottages however there are issues which should be brought to the owners attention before clients arrive namely the following: only 3 forks when there are 4 people staying, only 1 tea towel and no kitchen hand towel or kitchen roll paper, and tiny chopping board. Request to keep things clean and tidy is fine but please provide items to make it an easier task. There were no condiments provided either. The distance into York on foot on a warm sunny day is nearer to 1 hour and not as close by as made out but grounds and cottage in lovely tra...more
Great place to stay right in the heart of York. Well equipped kitchen/lovely bathrooms and comfy beds. Only downside is noise at night from main road. Bring earplugs.
Property is located in an excellent location for easy walking access into the city centre. Property looked tired in areas and needed some maintenance e.g. paint peeling off ceilings etc. Main Bed needed replacing as didn't feel secure. Very shocked not to see mattress & pillow protectors being used. Communication on Parking was confusing as some literature stated you needed a physical permit and some didn't
This accommodation was spacious, comfortable and had a well-equipped kitchen as well. It has shops nearby for groceries as well as a number of local restaurants.
Amazing property, can not fault anything perfect location, beautifully clean and quiet location, deffo be back soon
Quiet place, beautiful views of the river and walking distance to everything. Has its own washing machine and has some amenities to be comfy and feel like home. It doesn’t have a coffee machine and drawers to store clothes
Loved the cottage, a few cobwebs, shower head could do with a clean. Loved the welcome hamper. This was an alternative cottage offered due to the original one Discovery Cottage being xancelled . Recycling bins were overflowing and the lovely views were spoilt due to ongoing construction work ( diggers, rubble, old mattresses etc) . Would have expected to have been notified about the work and maybe offered a discount at least. Also poor lighting outside at night time was a bit of a hazard. Used our phones. Would not recommend until work around the Hall has been.completed. Would then be happy t...more
Great location, close to the centre. Modern apartment with lovely decor and spacious rooms. We didn't have the best nights sleep a unfortunately as the matresses weren't very comfortable, it felt like you could feel every spring! Being on the ground floor, close to the entrance noise was an issue overnight... also as it was a very hot weekend it was difficult to feel safe with the windows open as they didn't have safety catches. Overall it was okay, just a shame we didn't sleep better!
We thought this was a beautifully finished and excellently located property for a weeks city break in York, however it's just too small for a family and lacking some plastics in kitchen for children. Our boys are 13 and 10 and there was nowhere for us all to sit and watch TV on a night we there is only a 2 seater couch in the lounge (which is very uncomfortable and thin). If you have younger children you wouldn't be able to bath them as shower screen in bathroom blocks access to taps and very hard to access plug etc round it. It's really a gorgeous tiny house but only for adults. It's also ter...more
Central location, lovely welcome hamper, everything well presented clean and tidy. However there were a few negatives to be aware of, lots of stairs inside, 24hr McDonalds directly outside with all noisy antics etc until early hours, then about 0600 the lorries, deliveries, street cleaners workmen etc start. Also sounds like a a seagull nest on the roof. The property is secondary double glazed which helps a little.
Brilliant stay in a great location, booking and check-in was very easy. Would 100% stay again! Loved it!
The house is absolutely stunning. Immaculately clean and well presented. All the information was well presented and we had everything we needed. Unfortunately the sofa collapsed within minutes of arrival, simply because our elderly relatives sat on it. Stays York were quick and friendly in their response, but there was little that could be done in our short stay. It was disappointing to hear this had happened before and the repair clearly hadn't been successful. It was a shame as it meant we couldn't relax as a family as intended. We were told to stack books under the sofa for our stay, which ...more
Lovely house, and it really was a brilliant stay here. But if I was to be critical, then the smell of the cinema room definitely needs attention & the cobwebs in there and in the kitchen could have been removed. It was pricey and I didn’t expect cobwebs! Overall it was lovely tho. No hand soap in the downstairs toilet so I bought some, no issue.
Property has only one toilet. No en-suite bathroom and we had to stand in a que to use it. Need at least 2toilets
A nice flat in a great location which is well maintained and furnished. Reasonably priced compared to the competition.
Perfect little place to explore the heart of York. A short stroll from the minster, the shambles, and all the restaurants, shops and bars that york has to offer. Highly recommend this wee gem and will definitely stay again. Has everything you need to be comfortable.
The city WALLS sanctuaries are perfectly located for us when we attend the York early music Christmas festival, taking place at Saint Margarets church Walmgate. Number 19 city WALLS on the second floor. It’s a very well appointed flat. The two bedrooms are conveniently, situated in a corridor off the main living room and kitchen area. Waitrose, Sainsbury’s, Morrisons supermarkets are all within a 5 to 10 minute walk. The flat is warm and comfortable and has a well equipped kitchen. We have, the past, stayed at number 26 and 28 city WALLS. This was our first day at number 19. The only negative ...more
This is one of those "I could live here" places. Felt at home from the off. Which is even better, given the last minute personal issues we faced before setting off. Warm and comfy. It suited our needs for the 3 nights we were there. Ideally situated for shops, restaurants cafes etc. Big Supermarket was a short walk as well. Surprisingly quiet given the location. Note: We had no problems, but, the living areas are 2nd & 3rd floor. So you have to go down a level Everytime you go out. The ground floor is a large entrance, with lots of storage for cases, prams, wheel chair etc. there's a toilet an...more
Be very careful of Stays York. Family of 5 with neurodivergent children and emotional suport dog arrived to property, time agreed and fully paid .Property was in a complete dirty state that included soiled beds, towels piled in corners, just to mention some issues. Stays York couldn't find a) suitable cleaner b) suitable property. At 7:30 pm we were left on our own to find accommodation that we have to paid again. We lost bag of food as new location doesn't included a fridge, family holidays disrupted as have to contact Stays York loads of times to request total amount paid to be refunded. St...more
I cannot fault this property in terms of location, a short walk from the city centre but also in a very quiet location. However, this property is need of an upgrade. The room I stayed in had significant damp issues visible on the walls, some of which has been circled in pencil. The appliances in the kitchen also need updated, we used the oven once and it took nearly an hour to get to temperature, and the dishwasher didn’t release the tablet. Also, whoever cleaned the house before our arrival did a poor job. There were piles of dirt behind doors & left in the downstairs bathroom, the dining tab...more
Terrible start to our holiday. No one answering customer service number locked out for and hour. The space provided was unavailable so had to park down the road in a public car park. The only reason why we picked that accommodation was because of parking
Great location and quiet place with river view, Good security. Few minutes walking to many supermarkets like waitrose and morrisons. Excellent home appliances.
It’s located in a good area, restaurants, pubs, coffeehouses and stores close by and friendly neighbors.
My wife and I were stoked with Motte & Bailey. Couldn't have picked a better location for our week-long stay in York during Halloween season. It's footsteps away from all the action, but still a nice quiet retreat with a great view down Clifford Street. Kitchen had all the basics you need to cook simple meals. Bedroom was nice and big, bathroom was modern and clean, heating was easy to control and kept the place warm. The only downside was that there is a sensor light in the hallway and you can't turn it off - it pretty much stayed on 24/7. Not a huge issue, but slightly annoying that you ...more
Pros: Absolutely gorgeous home with some of the nicest bedrooms I have seen on a quiet street. I loved the high ceilings and large windows as well as having access to three bathrooms (plus another half bathroom). This place is perfect for families and the kitchen is very well equipped, especially once a broom and new pots were provided to replace the damaged ones. The cleaning services are excellent, though some deep cleaning would be helpful (i.e., inside kitchen cupboards and dealing with cobwebs on the high ceilings). Perhaps a couple more bins would be useful in the home (there is only one...more
Location was great, only a 5 minute walk to the city centre and amenities. Apartment was clean, tidy and modern. There was an issue with closing one of the large windows and when we reported it to Stays York they got someone out immediately. The problem was not rectified during our stay and at the point of leaving it was still ongoing. Stays York have offered to provide part refund to compensate for this but yet to receive the payment. Apart from this issue the apartment was lovely and had everything we needed. Stays York however, is what let the whole vacation down. The description of parking...more
I was originally supposed to live in this apartment for a whole month, but ended up staying for one night. The closet (which was the main reason for why I chose this apartment for my stay) was clearly not cleaned, as it had loads of spider-webs and giant spiders. In addition to this, the pots I was going to use to boil my pasta-water was rusty, and so I couldn't use them. The new pan was totally fine, and I managed to boil some water there. Check-in was supposed to be at four (16.00) but I got a message before this, where I was informed that the apartment had been looked over, and was clean an...more
We are very disappointed about our stay. This apartment really needs to improve in several areas big time. Here are some of issues that we experienced that made our stay very uncomfortable. -The beds were extremely uncomfortable, also, It was impossible to keep the bed sheet in place due to the mattress being such a bad quality. Customer service was appalling we expressed our problem with the beds and received no solution. -The kitchen lacked of equipment only 3 cups, 4 plates and 4 bowls not enough. -The heating system had a mind of its own! On the first day that we arrived we were ab...more
1) strong smell of damp in the accommodation from the moment we arrived 2) black hairs on the duvet 3) no kitchen sink to wash up - seemed odd to wash up cups in the bathroom with no washing up liquid 4) no bedside lamps 5) toilet seat too small for the toilet 6) the water from the shower wet the entire floor - understand bathroom may be a wet room but the utility stand won’t last long at this rate 7) coffee stains behind the dressing table mirror clearly visible when sitting in front of it 8) smoke alarm bleeped intermittently throughout our stay - when I flagged this to your office,...more
we didn’t stay at the property - 10 minutes after our arrival, we moved to a hotel for one night, then the very next day the fantastic (really, so good) team at Stays York found us a more appropriate property - we are thrilled to bits with the efficient and caring service they provided and the quality of the new place. chestnut cottage has…potential…as a home or rental property. but as a vacation stay, we found it to be depressing, inside and out. it was surface clean, but only as far as a tired property can be cleaned. skirtings damaged, wallpaper marked and grim, window frames and room c...more