Lodge was basic but in need of upgrading in some areas and a deeper clean, especially the kitchen area
Lovely lodge in beautiful surroundings
Review submitted on Tue, 29 Aug 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer Service
5.0
We had another fabulous stay in Deercroft 6, spotlessly clean, beautiful surroundings, everything you need is there.
Beautiful lodge, clean and well appointed
Review submitted on Thu, 15 Jun 2023
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Stayed here before and will definitely be going back. The lodge is a credit to its owners. Immaculately clean and has everything you could possibly need. Highly recommended
A little bit of home
Review submitted on Fri, 28 Apr 2023
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer Service
5.0
We rented this lodge for our visitors from the US. They loved it and said it was a little bit of home.
Poor customer service no heart.
Review submitted on Wed, 30 Nov 2022
2.8
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
3.0
Value
3.0
Customer Service
1.0
I booked this holiday home for my family for 6 days on 14th November we just arrived and before we could unpack to enjoy our holiday I received a call say my mum had passed away I contacted the argyll self catering holidays immediately to inform them I'd be going home did not contact me say I could get full or part refund witch I found left bad taste in my mouth I'll never be back here and advice people thinking off going through this company think again.
Superb
Review submitted on Thu, 15 Sep 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Excellent accommodation, good value for money. Location superb. Would highly recommend this to anyone
Room with a view
Review submitted on Wed, 31 Aug 2022
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer Service
5.0
Had a lovely stay again in Deercroft 6. Beautiful view from outside. Clean and it was fabulous that there were towels provided too. Hope to be back next year
Excellent short stay
Review submitted on Tue, 09 Aug 2022
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We had an amazing time on our break kids had a ball. Lodge location was beautiful stunning view. Lodge was full of equipment for cooking and cleaning. Would definately rebook this lodge again
6 DEERCROFT HUTERS QUAY DUNOON
Review submitted on Sat, 23 Jul 2022
3.3
out of 5
Guest doesn't recommend this property
Cleanliness
3.0
Comfort
2.0
Condition
3.0
Location
5.0
Value
2.0
Customer Service
5.0
Was a little disappointed with this lodge on arrival. With the amount paid for our stay we thought this lodge could be updated decor wise. The kitchen and bathroom are very nice and new but the bedrooms and living area could be doing with being freshened up. Upon walking in the entrance smelled very damp but it was the mop and bucket that seemed to be causing it. The lodge bedding was clean, we had to hoover the ceiling area as my daughter hates spiders and there were plenty cobwebs. Overall i would say it was nice, some attention could be paid to some minor thing to make stay more comfortable. The road we had to use to access the lodge was awful especially as we have a new car. Plenty of pot hole. Stayed before with a private owner and we could pay a deposit to get passes for the gates. Went to get passes and was bluntly told NO as this was a private lodge and we must use the road at Hafton Castle. Perhaps the owners could look into to getting road repaired with other private owners or negotiate with Hunters Quay for passes.
Staying at 6 Deer croft
Review submitted on Sat, 02 Jul 2022
4.2
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
4.0
Location
5.0
Value
4.0
Customer Service
5.0
We stayed for a week at this beautifully situated lodge near Dunoon. It was a family get together and commemoration so meant a lot to us. Lodge very comfortable with the exception of bunk bed mattresses which urgently require replacement. Kitchen and lounge well equipped as was other bedrooms. Shower good. Toilet seat broken . We tried to fix but could not. Clear commands left in Lodge for cleaning prior to leaving. We did so and left it as we found it. A general note, the back road is full of potholes and is in dire need of repair before someone damages their suspension. Would stay again.
A beautiful setting in the Cowal peninsula
Review submitted on Mon, 27 Jun 2022
3.2
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
3.0
Condition
2.0
Location
4.0
Value
3.0
Customer Service
3.0
The access road was in a very poor state. The lodge smelled strongly of dampness, coming from the bathroom, and the paintwork was in need of a refresh. Towels were poor quality. Seating and bed were very comfortable, and while the lodge was spacious for 2 people, it would have felt cramped with a family of six. However, the grounds are beautiful and well maintained and it was very peaceful. Onsite basic shop and leisure facilities were great for families, and Dunoon's facilities are not far away. We discovered the key card which gave access to the main entrance with barrier controls. A clearer explanation of this facility would have helped access throughout our stay.
Comfortable lodge , but shame about access
Review submitted on Mon, 16 May 2022
3.5
out of 5
Guest doesn't recommend this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
2.0
Value
3.0
Customer Service
4.0
The lodge itself was in good condition , well equipped and comfortable . The real disappointment and hassle was the access to it . We had to use a separate access to the lodges than pretty much everyone else staying there . This required negotiating a deeply rutted track which damaged one of my alloy wheels because the depth of one of the pot holes could not be judged as it was full of water from the heavy rain we experienced ( and i was going very slowly ) . All other guests staying in the other lodges ( including those on short stays ) used the main park entrance , which had excellent road surfaces , and had a card to control the barriers that we didn't have . This lack of a card for the barriers also meant we had to lug all of our rubbish and recycling across quite a few 100 meters of the park instead of being able to drop it off in the car . So although the lodge itself was OK this poor access compared to everyone else means we would not recommend .
Great family holiday
Review submitted on Thu, 14 Apr 2022
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer Service
5.0
We enjoyed our time in the lodge, rooms were nice, bathroom has been redone since we were there last, towels were provided along with various kitchen supplies. Great little balcony at the front to sit and relax when the weather is good. Ample parking for 2 cars and not too far from the main centre. The only fault was the bins are quite a way from the lodge, not the owners fault as it’s the only ones close in the park. But a trek with big bags. As for cleanliness I only gave 4 stars as there was dirt and dust along the skirting and having young kids who like to touch everything it was noticeable, a small section was broken at the window too, I just made sure kids didn’t go near it. Other than that it was clean and inviting. I would definitely recommend and go back
Great stay
Review submitted on Wed, 30 Mar 2022
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
5.0
Customer Service
3.0
We really enjoyed our stay. It was clean, had all the amenities and was close to places we wanted to visit. It was pretty hard to find at night, but there isn't too much that can be done about it. One thing that I would highlight that wasn't great experience was that the cleaners have arrived at 9:30 (checkout was at 10:00) and they were just standing there with their car engines switched on. It made us really uncomfortable. They could have parked a little bit further away, or at least come over and ask if they could come in (we were 95% out of the house anyway).
Nice New year break
Review submitted on Sat, 08 Jan 2022
4.5
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
4.0
Location
4.0
Value
5.0
Customer Service
5.0
The lodge was very nice, modern with good facilities. Good value for money. The road up to the property is not great you have to go extremely slow and avoid a lot of pot holes and bumps along the way and directions but the greatest for the dark conditions you arrive in. Location was handy for good walks with the dog and local amenities within 5min drive. Very peaceful location, would definitely return.
In the words of Arnie.. Il be back!
Review submitted on Fri, 08 Oct 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Used to stay here many a time when last owner had it, we described it before as rustic and although basic, we enjoyed it as Hunters Quay holds great memories for our Family. Fast forward to Oct 2021 and we book again as part of my Mums 80th,new owners, practically new lodge! Great reclining sofas and single seat which is SO comfy, lovely walk in shower/bathroom. Nice fresh trebdy bedding.. All together a much improved stay at a great price! Had a few tiny "issues", and I mean tiny but obv have to report, the text from Michelle was delay with swiftly, politely and informativley.. Such a nice person and for that reason, we're returning, hopefully Jan /Feb.. Can't wait. Recommend!
Excellent accommodation, clean and well appointed
Review submitted on Thu, 23 Sep 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We really enjoyed our stay in 6 deercroft, would highly recommend. Exceptionally clean, great location. Will be returning
Short break
Review submitted on Sun, 12 Sep 2021
3.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
3.0
Value
4.0
Customer Service
4.0
We booked 6 Deercroft at fairly short notice, having looked at lots of different options in Argyll. This property was competitively priced & had the space we needed. We found the property to be clean and well equipped for what we needed. Communication with the agent was good & our break went without a hitch. Our only constructive feedback would be some info on how to turn the bathroom heater off; it was 24 degrees during our stay and the towel rail in the bathroom was red hot which made the chalet too warm. Also, this might not be in the owners gift to sort but as we didn't have a pass for the barrier to come up via hunters quay, we had to use the access road up by the castle. This road is in dire need of repair as the surface is rutted & uneven. Otherwise, we had a lovely stay & wouldn't hesitate to return
Lovely lodge in a beautiful setting
Review submitted on Sun, 05 Sep 2021
4.2
out of 5
Guest recommends this property
Cleanliness
2.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
4.0
Customer Service
5.0
I think we’ve stayed in this lodge 6 years. First time with the new owners. Few things have been upgraded since last year. Lovely new shower, comfy beds and lounge furniture great for relaxing at the end of the day. It’s set in a beautiful location, lovely views sitting on the balcony to enjoy a small refreshment. Only a ten minute walk to the restaurant where they serve good food at a reasonable price.
Lovely stay at Deercroft
Review submitted on Tue, 22 Jun 2021
4.5
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer Service
5.0
Spent a lovely week at Deercroft with the dog...and the lodge was just what we needed...great location for exploring the Cowal peninsula...waking up too views of the sea every day was terrific... saw deers and red squirrels on the lodge site too which was pure joy...managed to get some cracking photos of the wildlife...the lodge has all the essentials needed for a pleasant say...may have been taken out because of Covid safety requirements but just a suggestion it would have been great if this visitors info book had more information leaflets, guide books etc about the local and surrounding area...but we had access to the internet so easily resolved...thank you for hosting us in your lovely lodge
Fantastic Lodge in Hunters Quay
Review submitted on Fri, 14 Feb 2020
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer Service
5.0
What a great place to stay. Lodge was immaculate inside and a great size. Kitchen looked brand new and had all the utensils etc required. Bedrooms were also a great size, we only used the main one but they all seemed great and importantly all the lodge was nice and cosy. Bed was super comfy and we both had great sleeps. Living room had a huge tv with a DVD player and loads of dvds to look through if you needed something to watch. Only downside in the entire place was the shower in the main bathroom. It was far too hot, so much so it was unusable to us though there may be a knack to balancing the cold/hot water flow. Luckily the owner had installed an electric shower in the second bedroom.
Peace perfect peace
Review submitted on Wed, 04 Sep 2019
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer Service
5.0
We have been to this lodge for a few years now. There have been improvements made every year to this lodge too. I enjoy the peace and quiet then going up for the entertainment with my grandchildren at night time
Home from home
Review submitted on Wed, 24 Jul 2019
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
Stayed here over the weekend so quiet and relaxing the lodge we had ws beautiful and clean and lovely view would stay here again
Deercroft stay
Review submitted on Mon, 15 Jul 2019
3.3
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
3.0
Condition
3.0
Location
4.0
Value
3.0
Customer Service
3.0
Lodge itself was of a good standard in a peaceful location. Downside for us was having to pay for swimming as there were no passes included despite me asking a couple of times to be told they were.
Iain property manager replied more than 1 year ago
Sorry Paul, there has been a mix up in regarding who you called regarding the swimming passes being free. If you called our office then you would have been told as the lodge is private the swimming passes are not included. It also states this in your arrival instructions, please see below
:
Note: Entry to the Hunters Quay Holiday Park facilities are available to everyone staying in and around the park. Payable activities not included in the accommodation price.
Plus, this statement is in the features when looking at the online advert in our website.
If you called Hunters Quay Holiday Village who also advertise lodges then they would tell you the passes are included but their lodges are considerably more expensive. I think you paying less than £100 per night for up to six persons staying in a 3 bedroom lodge in peak season is great value for money and cant expect swimming passes for everyone to be included.
Easter Holiday
Review submitted on Tue, 30 Apr 2019
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer Service
5.0
We had a lovely time, we loved the lodge and the location was fab. great for our two young boys, with swimming and play areas on site just a 5 minute walk away and kids entertainment, this made for a wonderful break, will be back!!
