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15 Brownlow Street

15 Brownlow Street

4.5
out of 5
Ratings from 6 reviews
83% of guests
recommend
Cleanliness
4.0
Comfort
4.7
Condition
4.7
Location
4.8
Value
4.3
Customer
Service
4.5

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A well presented 2 bedroom property that benefits from outdoor patio space and on street permit parking.

A comfortable place

Review submitted on Sat, 16 Mar 2024
4.8
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
The house was within walking distance of the city centre, ideal as there was parking. A well fitted & comfortable property had everything we needed for a three night stay.

Sue from Shifnal stayed at 15 Brownlow Street for 3 nights in March 2024


Lovely house, not overly clean

Review submitted on Thu, 07 Sep 2023
3.8
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
4.0
Firstly, I’d like to say what a great little house this is. The location is perfect and is only a 10-15 min walk to the city centre.
Secondly, when we arrived we noticed the key box had been left opened, the kitchen tap had been left on. The house appeared clean at first but on closer inspection we noticed a lot of dust in bedroom drawers, on top of the wardrobes, under the bed (my husband had put a shoe bag underneath the bed and when he retrieved it, it was covered in dust), in the front room and the kitchen cupboards were sticky. The three recycling bins were overflowing and the main rubbish bin was full. Olivia arranged for the main rubbish to be collected three days later. The cutlery draw in the kitchen was full of crumbs and I had to clean it out thoroughly. The water in the bathroom sink wasn’t emptying so I lifted the plug and it was full of soap scum and hair which again I had to clean. My husband noticed a drain smell in the house and bathroom. The cooker hood lights weren’t working and the hood was dusty.
If the issues of cleanliness are addressed, it would be a great place to stay.

Joanne from London stayed at 15 Brownlow Street for 8 nights in August 2023


Rosie - Stays York replied 219 days ago
Thank you for taking the time to leave your feedback. Please accept our apologies about the issues you have experienced during your stay with us. This is not our usual standard and we will pass your comments to the cleaning company. Rest assured we take your feedback very seriously and we will make sure that every point mentioned is addressed before the next guests. Please do not hesitate to get in touch if you would like to speak to a member of the team or if you would like to book again with us. We hope to welcome you back again in the future!

Such a shame!

Review submitted on Mon, 21 Mar 2022
4.0
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
4.0
Customer
Service
3.0
I booked a 3 night stay for me and my mum to explore York. Location of property very good. For 2 out of our 3 days we were inconvenienced by not having hot water or heating due to a problem with the boiler. A gas engineer was arranged but did not arrive until late afternoon to fix the problem, this left us with no shower facilities prior to us going out for our evening meal. We were disappointed that we had no courtesy call and no offer of a small token of compensation from Stay York. Such a shame.

Lucy from Pontypool stayed at 15 Brownlow Street for 3 nights in March 2022


Stays York replied more than 1 year ago
Thank you very much for taking the time to review your stay. Unfortunately, during your stay a fault occurred on the boiler. We called the engineer out on the Thursday when you first reported the issue. The engineer made an immediate fix ensuring that heating and hot water was restored. Unfortunately the boiler failed again on the Friday morning. Following your call we again got the engineer out as soon as he was available, which was that afternoon. He suppled a new part that day and the heating and hot water were restored. Since the replacement part, there wouldn't appear to be any further issues. We are really very sorry that this happened, sometimes things are unavoidable, we do however do our very best to be responsive to limit the impact on our guests stay. I am sorry that you didn't feel that this was the case during your stay, I can assure you that we did our very best to have things remedied for you as a matter of urgency and we really hope that this will not prevent you from visiting York again in the future.

Nice and cosy appartment close to the city

Review submitted on Wed, 03 Nov 2021
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
4.0
Value
4.0
Customer
Service
5.0
The house was very clean and confortable. With everything you need to spend a week exploring wonderful York and surrondings. It was apreciated they leave us two tablets for the dishwasher and also soap for the washing machine, enough for one week. They also have some guides and books about Yorkshire that I used to find places to visit, eat, etc. In general, a wonderful stay. Thank you very much. My only warning is the stairs, they are not long but they are very steep, not suitable for small kids or older people.

Sonia from Anieres stayed at 15 Brownlow Street for 7 nights in October 2021


Lovely York

Review submitted on Wed, 18 Aug 2021
4.7
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
A lovely stay in York in a fully equipt comfortable house. Good location, 10 minute walk into the city centre.

Angela from Saltburn-by-the-sea stayed at 15 Brownlow Street for 2 nights in August 2021


An excellent weekend stay

Review submitted on Wed, 18 Aug 2021
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Property was well maintained, tastefully decorated and had everything you could need for a stay. The finished, crockery, glasses, bedding, pillows etc. were high quality. The location was great a short, level, 10 minute walk into town. The welcome pack was a nice touch and the supply of dishwasher tablets and cleaning cloths good thinking. On street parking just outside the property with a free pass was also appreciated.

James from stayed at 15 Brownlow Street for 2 nights in August 2021