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Castle Outlook @ Ryedale House

Castle Outlook @ Ryedale House

4.6
out of 5
Ratings from 10 reviews
90% of guests
recommend
Cleanliness
4.6
Comfort
4.5
Condition
4.5
Location
5.0
Value
4.3
Customer
Service
4.6

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Welcome to Castle Outlook @ Ryedale House, a stylish 2-bedroom, 3-bath apartment at Ryedale House, perfectly situated in the heart of historic York. Enjoy breathtaking views of Clifford’s Tower and York Minster from the comfort of this modern, spacious retreat. The added luxury of an on-site tandem parking space for two cars means you can explore York with ease and return to the comfort of your own private sanctuary.

Great location Great Views Secure Parking But let down with maintenance issues in bathrooms

Review submitted on Sat, 03 Jan 2026
2.7
out of 5
Guest doesn't recommend this property
Cleanliness
2.0
Comfort
2.0
Condition
2.0
Location
5.0
Value
2.0
Customer
Service
3.0
Location was amazing with a great view from all rooms. Underfloor heating was good This apartment was let down by a few maintenance issues the bathrooms 2 out of 3 not able to use due to extremely hot temperatures that could not be turned down
We all had to share which was not ideal as en-suite. A broken window door that could not be open The beds we all found uncomfortable and didn’t have great nights sleep in both rooms. The sofa had a couple of large stains on it and needed a good clean

We would not return to this apartment

Dawn from manchester stayed at Castle Outlook @ Ryedale House for 3 nights in December 2025


Emily replied 41 days ago
Hi Dawn, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the apartment’s excellent location, the views from all rooms, and the underfloor heating. We’re very sorry to learn that your stay was impacted by several maintenance and comfort issues. The problems you’ve highlighted regarding the bathroom temperatures, the broken window door, the condition of the sofa, and the comfort of the beds are not reflective of the standard we aim to provide. We appreciate you bringing these matters to our attention and can confirm they will be investigated with both our maintenance and housekeeping teams to ensure they are addressed. We regret that these issues affected your overall experience to the extent that you would not choose to return, and we’re sorry we did not meet your expectations on this occasion. Thank you again for your honest feedback, which is invaluable in helping us improve for future guests. We hope to welcome you back in better circumstances in the future. Kind regards, Emily Stays York

Weekend city break

Review submitted on Wed, 24 Dec 2025
4.7
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
4.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
5.0
Fantastic apartment in an ideal city centre location. Good communication from Stays York. A few minor problems on arrival and during our stay. The key fob for the automatic gate didn’t work so we had to contact the emergency out of hours support to gain access to the building car park. Luckily another resident let us into the car park after a wait of half an hour. Once in the apartment the quality and facilities was brilliant. We were made aware that the large sliding kitchen window was broken but that wasn’t an issue. Netflix wouldn’t work on the TV and there was a pungent odour coming out of one of the shower drains. The other 2 bathrooms were fine so this wasn’t a problem.

Mike from Widnes stayed at Castle Outlook @ Ryedale House for 3 nights in December 2025


Emily replied 46 days ago
Hi Mike, Thank you for your detailed feedback. We’re really pleased to hear you loved the apartment itself and its ideal city centre location, and that you found our communication helpful overall. We’re sorry for the inconvenience caused on arrival with the gate fob and the delay accessing the car park. This is certainly not the experience we aim to provide, and we appreciate your patience while our out-of-hours team assisted. Your comments regarding the Netflix access and the odour from one of the shower drains have been noted and will be passed on to our maintenance team for investigation and resolution. We’re glad these issues didn’t detract too much from your stay and that you still found the apartment’s quality and facilities to be excellent. Thank you again for taking the time to share your experience, and we hope to welcome you back to York in the future! Kind regards, Emily Stays York

Mid week 2 day Christmas break.

Review submitted on Sat, 20 Dec 2025
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Three of us stayed for two nights in mid December. The apartment is well equipped, very large, comfortable with outstanding views. Ryedale house is a great location for York with secure parking. No noise at all from outside, have to say excellent.
Only issue was on arrival couldn't access the car park due to the provided car park fob not working. Caused a little problem however Dawn on the reception desk sorted our problem and gained us access.
Shower in second bedroom en suite was too hot and unable to change temperature. Not a major problem as there are three bathrooms.
When we come to York again would definitely stay here again.

Philip from Solihull stayed at Castle Outlook @ Ryedale House for 2 nights in December 2025


Emily replied 52 days ago
Hi Philip, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the apartment’s size, comfort, outstanding views, and the quiet yet central location of Ryedale House, along with the benefit of secure parking. We’re sorry for the inconvenience you experienced on arrival with the car park fob and appreciate your patience. We’re pleased Dawn was able to assist promptly and get everything resolved for you. Your comments regarding the shower temperature in the second bedroom en suite have been noted and will be passed to our maintenance team to investigate. Thank you once again for your kind comments, and we’re very pleased to hear you would choose to stay with us again when you return to York. We look forward to welcoming you back! Kind regards, Emily Stays York

Lovely apartment in walking distance of most attractions

Review submitted on Thu, 27 Nov 2025
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
This is the second time we’ve stayed in Rydale House especially for the Christmas market, Castle view is a lovely spacious apartment, well equipped, within walking distance of York city, Christmas market, shambles in fact most of the attractions, only thing missing were Christmas decorations which would have added a warm Christmassy feeling.

Vicki from Clacton On Sea stayed at Castle Outlook @ Ryedale House for 4 nights in November 2025


Great apartment in the heart of York

Review submitted on Sat, 22 Nov 2025
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
Great apartment well located in the heart of York, 5 min walk to the Shambles. Lovely views from 5th floor. Inside the apartment is clean and modern with everything you’d need. Easy to find with private parking and easy access to lifts from car park. Only thing I’d improve would be some curtains in main living area, whilst the views are great it’d be nice to close them at night.

Check in was pretty smooth only thing I’d call out is that the key safe is named differently to what is stated in instructions. This caused a bit of a delay as there are two cupboards full of key safes! This would be an easy fix.

All in all would definitely recommend for a stay in York.


Jason from Warwick stayed at Castle Outlook @ Ryedale House for 3 nights in November 2025


Brilliant location

Review submitted on Mon, 03 Nov 2025
4.5
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
4.0
Location
5.0
Value
5.0
Customer
Service
3.0
This was my second booking for Ryedale House.
Unfortunately not as smooth as the first.
Communication was not great.
A broken sliding window was the problem, yet nobody let me know when I was told at 1.45 the apartment was nearly ready for me to access.
I waited in reception and eventually gave up.
After ringing again I was told there was a problem and an engineer would be arriving before check in time.
The engineer arrived at 4.15 whilst I was having to change to go out.
Luckily he managed to close it but not fixed.
This was an unexpected problem I know but I was kept waiting a long time, not able to unpack as I was advised I might have to be relocated.
I am hoping to book again and hope another apartment will be available.

Lizzie from Woodbridge stayed at Castle Outlook @ Ryedale House for 2 nights in October 2025


Perfect stay

Review submitted on Sun, 19 Oct 2025
4.8
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We really loved the apartment. Beautifully furnished, clean, quiet, well equipped and in a great location. We have stayed in several Ryedale House apts and this ranks alongside the best. Slightly odd that the sofas face away from the great views and vaguely annoying that Netflix etc didn’t work. Double parking space is an added bonus. Will return.

David from Chippenham stayed at Castle Outlook @ Ryedale House for 4 nights in October 2025


Emily replied 116 days ago
Hi David, Thank you for your lovely feedback. We’re delighted to hear you enjoyed your stay and that this apartment ranks among your favourites at Ryedale House. We appreciate your comments regarding the sofa layout and streaming services — the apartment does not include Netflix, and a personal log-in is required. It’s great to know you found the double parking space useful, and we’re so pleased you plan to return! We look forward to welcoming you back to York soon! Kind regards, Emily Stays York

some missing

Review submitted on Mon, 22 Sep 2025
4.5
out of 5
Guest recommends this property
Cleanliness
4.0
Comfort
4.0
Condition
5.0
Location
5.0
Value
4.0
Customer
Service
5.0
We couldn't find a pot when we wanted to cook, there were stains on the glasses and plates, we had to wash them all over again, the cordless vacuum cleaner would run for a minute and then shut off, so we couldn't vacuum the house, the sliding door in the living room, like all the doors in the building, we couldn't close it after opening it.

nural from Istanbul stayed at Castle Outlook @ Ryedale House for 5 nights in September 2025


Great stay!

Review submitted on Mon, 18 Aug 2025
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
Stayed originally for 2 nights booked in York in this stunning apartment, but had such a good couple of days wanted another and lucky for us it was empty that day so booked a further day! Absolute top line accommodation - very modern, spacious and the views from the 5th floor to die for! Great location to central York and would 200% stay again when we get a chance.

Andrew from BOURNE stayed at Castle Outlook @ Ryedale House for 2 nights in August 2025


Lovely Apartment

Review submitted on Fri, 31 Jan 2025
5.0
out of 5
Guest recommends this property
Cleanliness
5.0
Comfort
5.0
Condition
5.0
Location
5.0
Value
5.0
Customer
Service
5.0
We stayed for 2 nights at Castle Outlook, York Stays gave us comprehensive instructions on arrival procedure etc, The apartment was nice and clean when we arrived and the location ideal with a short walk to the centre of York. The tandem parking space was very useful and there was a lovely view from the lounge and main bedroom. The kitchen was well stocked with quality pans and crockery, the apartment has modern bathrooms and comfy beds. We would love to visit again as there is a lot to do in York, would certainly book through York Stays again and found this apartment ideal for visiting York.

Danusia from Bury St Edmunds stayed at Castle Outlook @ Ryedale House for 2 nights in January 2025